Under the direction of the Patient Access Director, responsible for overseeing the policies and procedures related to the registration of outpatient services. Coordinates all registration policies and procedures at the point of service. Adheres to all patient and caregiver satisfaction policies set by Mosaic Life Care.
Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.
Mosaic has a wide array of benefits to meet each employee's individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.
Skills and Abilities
Essential Technical/Motor Skills
- Communicates clearly and concisely; good hand eye coordination
Interpersonal Skills
- Excellent oral and written communication skills.
- Maintains good rapport and professional relationship with caregivers.
- Demonstrates excellent customer service skills by maintaining friendly, courteous and helpful behaviors.
Essential Physical Requirements
- Ability to operate equipment on continuous/repetitious basis such as computer, telephone, fax and copier.
- Multi-skilled responsibilities require sitting, walking and standing.
Essential Mental Abilities
- Analyze and interpret data.
- Excellent short term and long term memory.
- Ability to perform multiple tasks and follow system policies and procedures.
Essential Sensory Requirements
- Visually assess paper and electronic data, hear telephone and converse
Exposure to Hazards
Other Skills and Abilities
- Collaborates with outpatient leaders regarding registration policies and procedures for outpatient services.
- Assists with testing and implementation of system upgrades for registration technology.
- Creates and communicates registration policy changes to outpatient leaders.
- Performs supervisory responsibilities in accordance with the organization's standards and applicable laws. Responsibilities include selecting, training and retaining caregivers; planning, assigning, and directing work; evaluating performance, rewarding, coaching and counseling caregivers.
- Manages customer complaints and reports any necessary changes needed.
- Performs editing and approving for caregiver calendars and clock in updates and/or errors within API.
- Manages supply and overtime budget to ensure the department stays within budget.
- Recruit, orient and evaluate personnel. Participates in activities that promote staff retention and employee satisfaction. Oversee departmental work schedules, job assignments and approve payroll expenses. Motivate and inspire staff to high achievement. Create and maintain employee accountability. Conduct monthly staff meetings to include compliance training, performance results, customer and employee satisfaction.
- Monitors point of service collection opportunities and aligns department/caregiver goals with best practice KPI's. Completes daily and monthly deposit reconciliation.
- Properly ensures all quality assurance and registration edits are resolved timely.
- Other duties as assigned
Education
- H.S. Diploma - Required
- Bachelor''s Degree - Preferred
Work Experience
- 3 Years - experience with outpatient registration policies and procedures - Required
- 1 Year - experience in leadership - Preferred
Licenses and Certifications
Travel Requirements
- Travel to off-site locations may be required.
- Collaborates with outpatient leaders regarding registration policies and procedures for outpatient services.
- Assists with testing and implementation of system upgrades for registration technology.
- Creates and communicates registration policy changes to outpatient leaders.
- Performs supervisory responsibilities in accordance with the organization's standards and applicable laws. Responsibilities include selecting, training and retaining caregivers; planning, assigning, and directing work; evaluating performance, rewarding, coaching and counseling caregivers.
- Manages customer complaints and reports any necessary changes needed.
- Performs editing and approving for caregiver calendars and clock in updates and/or errors within API.
- Manages supply and overtime budget to ensure the department stays within budget.
- Recruit, orient and evaluate personnel. Participates in activities that promote staff retention and employee satisfaction. Oversee departmental work schedules, job assignments and approve payroll expenses. Motivate and inspire staff to high achievement. Create and maintain employee accountability. Conduct monthly staff meetings to include compliance training, performance results, customer and employee satisfaction.
- Monitors point of service collection opportunities and aligns department/caregiver goals with best practice KPI's. Completes daily and monthly deposit reconciliation.
- Properly ensures all quality assurance and registration edits are resolved timely.
- Other duties as assigned
Education
- H.S. Diploma - Required
- Bachelor''s Degree - Preferred
Work Experience
- 3 Years - experience with outpatient registration policies and procedures - Required
- 1 Year - experience in leadership - Preferred
Licenses and Certifications
Travel Requirements
- Travel to off-site locations may be required.