Patient Access Manager

Responsibilities:
- Manage the patient access department and oversee daily operations
- Ensure efficient patient registration and check-in processes
- Train and supervise staff members on front desk procedures and customer service
- Maintain accurate and up-to-date patient records and information
- Coordinate with medical staff to schedule appointments and procedures
- Handle patient inquiries, complaints, and concerns in a professional manner
- Collaborate with insurance companies to verify coverage and obtain authorizations
- Implement and enforce policies and procedures to ensure compliance with HIPAA regulations
- Monitor department performance metrics and implement improvements as needed

Requirements:
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Proven experience in a similar role, preferably in a healthcare setting
- Strong knowledge of medical terminology and office management systems (e.g., Eaglesoft, eClinicalWorks)
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with medical billing processes and insurance verification

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet the needs of the organization.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee discount
• Financial planning services
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Hospital

Medical specialties:

• Surgery

Schedule:

• Monday to Friday

Application Question(s):

• Years of relevant experience (registration, patient scheduling, customer service, billing, or coding)?

Education:

• High school or equivalent (Required)

Experience:

• Hospital: 1 year (Required)

Work Location: In person