Patient Access Manager

VIVO Infusion - Patient Access Manager

Remote

The Patient Access Manager may work from a home office with a secure network. Only candidates residing in the states below at the time of employment will be considered.

Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, Wyoming, Washington D.C.

Vivo Infusion Patient Access Manager:

The Patient Access Manager is a dynamic leadership role that drives the success of the Patient Access Team by overseeing critical operational and financial processes within the Patient Services department. This position is key to optimizing team performance and enhancing overall efficiency. Working closely with the Revenue Cycle Management leadership team, the Manager plays an integral role in streamlining the claims process. With a focus on goal development, productivity, and performance measurement, this position ensures the team consistently meets objectives while providing timely and accurate status updates. If you are a strategic thinker with a passion for leading teams and improving healthcare operations, this is the perfect opportunity to make an impactful contribution!

Applicants should have the skills and experience below:

5 years of experience working in a high-volume healthcare insurance or Patient Services/Patient Access role. Existing advanced working knowledge of medical billing, medical insurance, accounting, HIPAA compliance, Medicare/Medicaid, medical abbreviations, and terminology is required.

3 years of experience managing direct reports, preferably with experience leading a team remotely.

Must be willing to travel for training, employee development, and education.

Compensation:

• Pay Range: $75,000.00 - $80,000.00/year
• Bonus Plan Target: 10% Annually (Based on performance)
• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits:

• Medical, Dental, Vision

• HSA w/ Employer Contribution

• Touchcare - Insurance Concierge Service

• 401K with Match up to 4%

• PTO: Accrual 3+ weeks

• PTO Buy-back, PTO Rollover, and PTO Donation Program.

• Wellness Reimbursement Program - $360 Annually

• Employee Referral Bonus - Uncapped Bonus Potential

• Tuition Assistance Program & Professional Association Reimbursement

• Employee Assistance Program (Employer-provided)

• Short & long-term disability (Employer-provided)

• Life Insurance (Employer-provided)

Employment Type, Schedule, FLSA Status:

• Full-time

• Position Schedule:

• Monday - Friday | 8:00am-5:00pm - This role may require hours outside of standard operating hours.

• Exempt

Reports to: Director, Patient Services

Location:

• The Patient Access Manager may work from a home office with a secure network. Only candidates residing in the states below at the time of employment will be considered.

Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, Wyoming, Washington D.C.

Primary duties and responsibilities:

• Oversee the referral tracking system and assist with making necessary updates
• Coordinate systems configuration in the EMR and billing systems to ensure information is current and aligned to the business process in collaboration with the Patient Services and Revenue Cycle Management Leadership Teams
• Act as primary contact for new systems/processes affecting Patient Services department, work with various company contacts toward implementation and oversight of new programs and processes
• Act as final escalation point for unique and challenging issues, provide research and direction to assist team member in getting issues resolved
• Collaborate with Clinical Operations, Payer Relations, Marketing, as well as Patient Services to resolve complex business/admissions issues
• Oversee the daily operations of the team, including but not limited to establishing goals, assigning tasks, and managing time & attendance
• Review weekly and monthly metrics to identify trends or areas of focus; and develops, documents, and implements action plans, as appropriate, to address business needs
• Work closely with Senior Director of Patient Services and senior management on business decisions that have major impact on the organization
• Make recommendations for changes to existing processes and policies & procedures Maintain current knowledge of payor-related contracts, including state and federal mandates/guidelines as applicable

Hiring and Staffing:

• Initiate hiring activity with Human Resources; Make offers and coordinates pre-employment and new hire paperwork.
• Review resumes, conducts phone interviews, and coordinates in-person and video interviews
• Coordinate new hire training and employee onboarding.

Coaching and Supervising:

• Manage team performance, identify performance concerns, and coach team members toward improvement, including corrective action as needed
• Conduct annual performance reviews
• Foster and encourage individual employee growth and professional development via cross-training, continuous education, and advancement opportunities
• Recognize and develop individual talent
• Approve timecards, overtime, and time off requests
• Coordinate regular meetings and provide consistent team communication to include team and individual one-on-one meetings, written process updates, and maintenance of shared resources

Additional duties and responsibilities:

• Coordinate special projects at Senior Directors request
• Maintain patient records and confidentiality
• Promote a positive image of Patient Services and the overall organization with all clinics, patients, visitors, co-workers, physicians, office personnel, and external parties
• Encourage team building with staff and demonstrates the Vivo culture

Qualifications:

• High school graduate or equivalent, required.
• Additional education or certifications applicable to the role, preferred.
• Minimum 5-7 years of related prior work experience required, preferably in a healthcare insurance and/or Patient Services/Patient Access roles
• 3 years of experience managing direct reports, preferably in a remote setting and within a healthcare setting.
• Minimal travel for transition and education purposes required
• Advanced knowledge of medical billing and/or infusion procedures including knowledge of medical insurance, accounting, HIPAA, Medicare/Medicaid, medical abbreviations, and terminology
• Passion for coaching and developing employees.
• Proficient (intermediate level) with all Microsoft Office Products
• Must possess outstanding communication and interpersonal skills, be able to communicate professionally and effectively with other employees, patients, vendors and physicians, and is fluent in written and spoken English
• Prior experience working with sensitive information and maintaining confidentiality, required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient.

We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture!

Vivo Infusion has received The Gold Seal of Approval from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://vivoinfusion.com/the-vivo-difference/

Work environment and physical demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. National and local travel up to 20% of the time. The noise level in the work environment is usually low to moderate. The employee is frequently required to sit and infrequently required to stand, lift and/or move up to 50 pounds. While performing the duties of this job, the employee is

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Drivers License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com.