Patient Access Lead at UnitedHealth Group
Skip to main content
The UnitedHealth Group Careers website will be undergoing planned maintenance. There will be downtime on Friday March 27th 500 PM Central - Saturday March 28th 500 PM Central.
Blogs
Job seeker resources Login Bookmarked jobs 0
Career areas
Life here
Join our talent community
Search jobs
Clinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. ›Ireland & UK ›India ›Philippines ›Culture of Belonging›Employee Benefits›Blog
Job seeker resources Login Bookmarked jobs 0
Career areas
Clinical
PhysiciansAdvanced practice cliniciansPharmacyBehavioral healthNursingMedical codingClinical support
Corporate and business operations
Administrative supportConsultingFinance and business analyticsLegal and complianceMarketing and communicationsPeople teamProject management
Customer and support services
BillingClaimsCustomer ServiceData entryEarly careers
Sales and account management
Account managementSalesSales management
Technology and data
Artificial intelligenceArchitectureBusiness systems analysisData analyticsData engineeringData scienceNetwork infrastructureProduct management & developmentSecurity and riskSoftware engineering
Life here
U.S.
Culture of BelongingEmployee BenefitsMilitary Fellowship Program
Ireland & UK
Culture of BelongingEmployee Benefits
India
Culture of BelongingEmployee Benefits
Philippines
Culture of BelongingEmployee Benefits
Join our talent community
Open search form
Keyword or job number
Location
Go
Explore remote jobs
Pursue your passion and potential
Patient Access Lead
Phoenix Arizona
Apply
Internal apply
Bookmark job
Jump to
Our values
Job description
Benefits
Testimonial
Awards & recognitions
Related content
Caring. Connecting. Growing together.
With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.
IntegrityCompassionInclusionRelationshipsInnovationPerformance
Patient Access Lead
Requisition number 2343893
Job category Healthcare Delivery
Primary location Phoenix AZ
Date posted 03172026
Overtime status Non-exempt
Travel No
Share this job
FacebookXLinkedInEmail
2000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best.
Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Join us to start
Caring. Connecting. Growing together.
ThePatient Access Leadfunctions as an integral member of the team and is the first point of contact for all people inquiring about the providers practice.
The primary role is to organize the practices daily activities and paperwork.
Schedule Thursday 600PM - 12AM Friday - Sunday 12PM - 12AM
Primary Responsibilities
Maintains up-to-date knowledge of specific registration requirements for all areas including but not limited to Main Admitting OP Registration ED Registration Maternity and Rehabilitation units
Ensures complete accurate and timely entry of demographic information into the ADT system at the time of registration
Properly identifies the patient to ensure medical record numbers are not duplicated
Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
Meet CMS billing requirements for the completion of the MSP issuance of the Important Message from Medicare issuance of the Observation Notice and other requirements as applicable and documenting completion within the hospitals information system for regulatory compliance and audit purposes
Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information to ensure appropriate reimbursement
Carefully reviews all information entered in ADT on pre-registered accounts. Verifies all information with patient at time of registration corrects any errors identified
Identify all forms requiring patientguarantor signature and obtain signatures
Ensures all required documents are scanned into the appropriate systems
Identifies all appropriate printed material hand-outs for the patient and provides them to the patientguarantor Patient Rights and Responsibilities HIPAA Privacy Act notification Advance Directive etc.
Follows downtime procedures by manually entering patient information identifying patients MRN in the MPI database assigning a financial number and accurately entering all information when the ADT system is live
Follows EMTALA-compliant registration steps for both Emergency Department and Labor and Delivery areas
Assesses self-pay patients for presumptive eligibility and when appropriate initiates the process
In the Emergency Department follows protocol for special cases including but not limited to 5150 Sexual Assault Response Team SART Domestic Violence patients Child Protective Services incarcerated patients Worker Compensation patients auto accidents animal bite reporting etc. as required
Monitors and addresses tasks associated with the MedeAnalytics PAI tool
Follows approved scripting verify insurance benefits on all patients registered daily by using electronic verification systems or by contacting payers directly to determine the level of insurance coverage
Thoroughly and accurately documents verification information in the ADT system identifying deductibles copayments coinsurance and policy limitations
Obtains referral authorization and pre-certification information documents this information in the ADT system and submits notices of admission when necessary
Verifies medical necessity checks have been completed for outpatient services. If not completed and only when appropriate uses technology tool to complete medical necessity check andor notifies patient that an ABN will need to be signed. Identifies payer requirements for medical necessity
Verifies patient liabilities with payers calculates patients payment and requests payment at the time of registration
Identifies any outstanding balance due to previous visits notifies patient and requests patient payment
Sets up payment plans for patients who cannot pay their entire current copayment andor past balance in one payment
Thoroughly and accurately documents the conversation with the patient regarding financial liabilities and agreement to pay
When collecting patient payments the department policy and procedure follows regarding applying payment to the patients account and providing a receipt for payment
Clarifies division of financial responsibility if payment for services is split between a medical group and an insurance company. Ensure this information is clearly documented in the ADT system
When necessary escalates accounts to appropriate Patient Registration leadership staff based on outcomes of the verification process and patients ability to pay clinics
What are the reasons to consider working for UnitedHealth Group
Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401k Savings Plan Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits pet insurance legal insurance LTC Insurance etc.
More information can be downloaded at httpuhg.hruhgbenefits
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
What we do
Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.
https://www.youtube.com/watch?v=5PbNyi2IDkY
Caring. Connecting. Growing together.
Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.