Co-Payments, Coaching, Customer Support/Service, Emergency Care, Financial Management, Identify Issues, Maternal-Fetal Medicine, Needs Assessment, Operations, Patient Registration, Performance Analysis, Performance Reviews, Policy Development, Problem Solving Skills, Procedure Development, Process Flow, Process Improvement, Staff Corrective Action, Staff Development, Team Lead/Manager, Team Player, Time Tracking
Duties and Responsibilities
Essential Functions:
- Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows
- Oversees daily operations of Emergency, Trauma Center and Labor and Delivery Department
- Performs duties as a working staff member and serves as a registration system super-user. (registering patients, collection of co-pays, real-time feedback, insurance verification etc.)
- Coordinating staffing and work assignments during the shift, real-time monitoring of registration performance
- In the absence of the team supervisor, serves as the primary leader for the team, and assists in re-assigning staff in response to census needs and changing priorities
- Works independently to troubleshoot technical issues and resolve personal conflicts.
- Provides feedback to supervisor for performance evaluations.
- Actively participates in the interview process for open positions for departments.
- Assists in the coaching and development of staff and implementing corrective action plans if necessary.
- Oversees training in general of new hires and implements new initiatives with current staff.
- Promotes the active engagement of all employees and supports recognition of staff accomplishments.
- Assists supervisor with projects as needed.
Common Expectations:
- Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement.
- Ability to work with clinical and non-clinical staff
- Assists in developing, establishing and maintaining policies, procedures and standards.
- Identifies patient needs and assists in the development and implementation of customer service initiatives. Evaluates outcomes to facilitate continuous process improvement.
- Enhances professional growth and development through participation in educational programs, current literature, and workshops.
- Requires flexibility in schedule as needed. On Call rotations may be required when applicable.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation