Patient Access Coordinator I - Emergency Department Registration
Job Title: Patient Access Coordinator I - Emergency Department Registration Location: Pittsburgh, PA 15224 - West Penn Hospital Job Type: Full-Time, Evening Weekend Rotational Shift
About the Job:
Apply for this exciting opportunity to join Allegheny Health Network (AHN) as a Patient Access Coordinator I - Emergency Department Registration. As a key member of the registration team, you will create a positive first impression for patients, families, and external customers, while also ensuring accurate and timely registration, scheduling, and financial clearance.
Job Summary:
As a Patient Access Coordinator I, you will be responsible for conducting scheduling, registration, and admitting functions independently at the bedside, validating patient demographic data, and identifying and verifying insurance information. You will also collect and update necessary data to ensure timely and accurate bill submission, and maintain cohesive working relationships with healthcare personnel to communicate pertinent information.
Essential Responsibilities:
• Conducts scheduling, registration, and admitting functions independently at the bedside • Validates patient demographic data and identifies and verifies insurance information • Collects and updates necessary data to ensure timely and accurate bill submission • Provides or obtains signatures on regulatory paperwork as required • Identifies self-pay accounts and documents for follow-up by self-pay vendor or financial advocacy department • Delivers positive patient experience and cooperates with patients, healthcare personnel, and designated external agencies or vendors • Maintains focus on attaining productivity standards and recommends innovative approaches for enhancing performance and productivity • Practices patient confidentiality and maintains accurate registration into the electronic health record during system downtime • Responds to inquiries from patients, visitors, hospital personnel, government agencies, etc., under all circumstances and conditions
Qualifications:
• High School diploma or equivalent • 1-3 months related experience and/or training or equivalent combination of education and experience • Experience operating a PC and using software applications • Previous year of related experience preferably within a medical setting, financial services setting, and/or a demanding customer service environment
Preferred Qualifications:
• Medical terminology and insurance knowledge
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirements:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. Employees must comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all data security guidelines established within the companys Handbook of Privacy Policies and Practices and Information Security Policy.
Equal Employment Opportunity:
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
Accommodation Requests:
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.
Highmark provides millions of people with the security of quality health insurance
Our history of helping families and companies with their health insurance needs dates to the 1930s, when our predecessor companies were established to help Pennsylvania's residents pay for health care.
Highmark was created in 1996 by the consolidation of two Pennsylvania licensees of the Blue Cross and Blue Shield Association — Pennsylvania Blue Shield (now Highmark Blue Shield) and Blue Cross of Western Pennsylvania (now Highmark Blue Cross Blue Shield). We are now one of the largest health insurers in the United States.
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