HOURS:
Full Time, 40 hours/week
Mon-Fri, with occasional shift coverage that may fall on a weekend)
7 AM - 4 PM, primarily (with coverage occasionally from 8-4:30 or 8:30 - 5)
Float locations between Easton Campus and Anderson Campus
The Patient Access Coordinator is responsible for assisting with the daily operations of the Patient Access areas (Registration, Central Scheduling, Information Desk and Telecommunications). Works in tandem with the other department heads to ensure that issues are addressed. Coordinates clerical workflow within the various Patient Access areas. Coordinates all day-to-day activities, including direction to clerical staff members.
JOB DUTIES AND RESPONSIBILITIES:
Maintains professional appearance of Main Lobby and ED Lobby
Ensures that the staff is informed of changes in hospital policies and procedures so that the staff is able to effectively gather accurate patient, medical, and financial information
Assigns tasks to staff and ensures that all Patient Access areas are covered appropriately
Accurately completes the scheduling process as outlined by the department’s policy and procedure manual. Reviews preparation information with the person scheduling to assure that the patient is properly prepared for the study
Contacts the primary care physician and/or specialist to obtain required preauthorization or insurance referrals
Accurately completes the registration process as outlined by the department’s policy and procedure manual. Accurately enters appropriate charges and/or orders for services rendered
Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department, and accurately records verbal orders
Assures communication of patient arrival to appropriate departments
Maintains a working knowledge of policies and procedures pertaining to inpatient and outpatient registration, and Radiology
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 25 pounds. Ability to push up to 250 pounds in a wheelchair. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.
EDUCATION:
Associate Degree in Business or Medical Office Administration preferred.
TRAINING AND EXPERIENCE:
Excellent customer service and interpersonal skills required (office setting preferred). Computer experience with Microsoft Office: Outlook, Access, Excel & Word. Medical insurance background with knowledge of ICD-9 and CPT coding required. Knowledge of medical terminology required. Previous experience working with multi-line switchboard console.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!