Why Join Us?
- Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments
- Access opportunities for professional growth and continuing education.
- Work alongside a collaborative and compassionate team of experts dedicated to making a difference.
- Enjoy the convenience of multiple locations throughout the Capital Region.
- Contribute to groundbreaking clinical trials that shape the future of oncology care.
Discover your career potential with a practice dedicated to excellence and innovation.
Pay Range: $120,000 - $145,000/year
Position Summary: The Patient Access Center Administrator leads centralized patient access operations for a multi-location oncology and hematology practice. This role is responsible for ensuring timely, accurate, and patient-centered access to care while optimizing provider capacity, standardizing workflows, and supporting organizational growth. The Administrator partners with clinical, operational, and executive leadership to drive performance, consistency, and a high-quality patient experience across all access functions.
Essential Functions
Operations & Access Management
- Oversee centralized scheduling, referral intake, insurance verification, and authorization workflows
- Ensure timely and equitable patient access across all locations, providers, and service lines
- Standardize workflows, communication practices, and service expectations
- Monitor call center performance, scheduling accuracy, and access service levels
Capacity Planning & Optimization
- Partner with leadership to optimize provider schedules, templates, and capacity utilization
- Align scheduling with clinical urgency, referral prioritization, and operational goals
- Support onboarding of new providers and expansion initiatives through access planning and workflow design
Leadership & Team Development
- Lead, develop, and manage patient access staff and supervisors
- Establish performance expectations, training standards, and staffing models
- Promote a patient-centered culture focused on professionalism, empathy, and accountability
Performance & Continuous Improvement
- Track and report key performance indicators (KPIs), including access timeliness, referral turnaround, call performance, and schedule utilization
- Analyze trends, identify inefficiencies, and implement process improvements
- Provide regular performance insights to executive leadership
Patient Experience & Collaboration
- Ensure compassionate, clear, and consistent patient interactions
- Collaborate with clinical and care coordination teams to support seamless patient flow
- Resolve escalations and standardize communication across access functions
Compliance & Strategic Support
- Ensure compliance with organizational, payer, and regulatory requirements
- Maintain audit readiness and documentation standards
- Support growth initiatives, including new sites, service lines, and volume expansion
- Recommend process and technology enhancements to improve scalability
Qualifications
Required
- Bachelor’s degree or equivalent experience
- 7+ years of experience in patient access or healthcare operations
- 3–5 years of leadership experience
- Experience in multi-site or specialty care environments
Preferred
- Oncology or hematology experience
- Centralized access or call center leadership experience
- EHR and scheduling system proficiency
- Process improvement training (e.g., Lean, Six Sigma)
Core Competencies
- Patient-centered leadership
- Operational efficiency and workflow standardization
- Data-driven decision-making
- Strong communication and collaboration
- Change management and scalability
Work Environment & Physical Demands
- Office-based role within a fast-paced, high-volume patient access environment
- Frequent interaction with staff and leadership across multiple locations
- Ability to remain stationary for extended periods and operate standard office equipment
- Occasional movement between office and clinic settings
Reasonable Accommodation Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.