Clinical Laboratory, Co-Payments, Communication Skills, Content Management Systems (CMS), Customer Support/Service, Healthcare, Insurance, Medical Billing, Medical Records, Medical Terminology, Patient Care, Presentation/Verbal Skills, Professional Services, Quality Monitoring, Radiology, Typing, Writing Skills
LOCATION
Syracuse, NY
POSTED
3 days ago
Patient Access Associate
Syracuse
Administrative, Secretarial & Clerical
Full-time
Opening on: Jun 30 2026
Patient Access Services Nappi
State of New York
TH Staff Assistant 2, NSSL1
89864
UUP (State University Professional Services Unit)
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Job Summary:
Ensures smooth patient flow and proper registration for all services provided throughout Patient Access including Inpatient, ED, Ambulatory clinic registration, Lab, Radiology, Convenience Care, PAH, and Infusion procedures.
Interviews patients to complete registration process to obtain demographics and financial information.
Determines if patient is in need of an estimate based on current CMS No-Surprise Act requirements, informs patient of estimate, estimated out-of-pocket balance, offer to collect and/or offer payment plan or financial assistance. Copay collection.
Registration WQ monitoring, quality review and support.
Claim edit, & Account level WQ resolution
Will act as a liaison between patients and internal departments
Minimum Qualifications:
Associate''s degree and two (2) years of related patient financial/insurance/registration experience in healthcare related
setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing
and excellent written and oral communication skills required. Excellent customer service skills.
Certified Healthcare Access Associate (CHAA) required within two years of hire*
Preferred Qualifications:
The ability to work with a diverse patient population. Efficient keyboarding skills.