Patient Access Assistant I - Red Lion IM - Days

Duties and Responsibilities

Essential Functions:

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.
• Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patient to acquire required authorizations and assignment of benefits.
• Trains new staff and provides on-going support and instruction when staff become independent in role.
• Serves as a resource and example to Level I staff by assisting with questions regarding registration, workflow, operations of the department and office, and other miscellaneous inquiries.

Common Expectations:

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.
• Prepares and maintains records of patient charges.
• Maintains department records, reports and files.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Participates in educational programs and in-service meetings.
• Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
• Proactively approach and greet all guests with a warm and personal greeting.