Pathology (Histology/ Digital Pathology) Field Applications Specialist- Western US

As a Field Application Specialist, you will perform product sales and support. You will be responsible for providing scientific expertise, applications support and training to customers through a variety of interfaces including in person, phone and email communications.

The ideal candidate could be located anywhere in the the western US area (CO, UT, CA, AZ, WA, OR, etc).



The position will partner with sales and service representatives in the field, as well as the marketing and
support teams, to deliver product specific pre- and post-sales support, enabling the adoption and
implementation of our products.
A successful candidate will conduct impactful product demonstrations, act as a trusted expert to our
customers, work closely with Sales, Marketing and Service management to ensure customer satisfaction and
loyalty, and help drive continued success of the business along with the timely achievement of team and
company goals.
Responsible for pre- and post-sales support for product sales in the field of Histology with a minimum of
technical or administrative guidance and oversight.  Must be able to communicate effectively with a diverse
set of customers and internal stakeholders of the company and work collaboratively across different
functional teams.
Organize and perform product demonstrations at customers’ sites, providing training and technical support
during customer evaluations
Collaborate with potential customers and Sales Representatives to identify and develop solutions and
strategies to meet customer specific goals
Act as a source of technical expertise in Histology and the product line
Network with customers and provide feedback to Product Development and the Marketing Team on customer
requirements for product enhancements, new applications and new products
Represent company at trade shows and vendor shows presenting company products and gather information
Provide remote and on-site start-up application support for new users
Perform new product installations and new user training as needed
Promote customer satisfaction by providing product and application information; handling inquiries and
escalating complaints in a timely manner
Liaise with Service and provide troubleshooting support to customers
Regularly report on customer and technical activities in the field, providing updates to customer contact
information, as well as relevant technical and product use information
Maintain scientific knowledge-base, staying current on scientific trends in histology and advancements in the
industry
Assist with generation and qualification of sales leads
Assist Marketing, Service and Development teams with development of product, technical support and
application documentation; may include lab work and data analysis