Passport Acceptance Agent

• Oversee every aspect of the passport application acceptance process, including the disposition of execution fees, be void of the appearance of any impropriety, either real or perceived.
• Collect only fees authorized by the U.S. DOS.
• Complete DOS-provided new agent training before accepting any passport applications and complete the acceptance agent refresher course every 12 months thereafter. Comply with program requirements for Annual Recertification.
• Screen identity and citizenship documents to properly execute passport applications.
• Submit passport applications to DOS.
• Assist with maintaining inventory to support UAP operations.
• Provide the full range of service options to all University of Arizona Passports customers in a courteous and professional manner.
• Meet customer demand and provide quality passport service.
• Ensure that all types of current passport applications and forms are always available.
• Ensure that the current version of the Passport Agent's Reference Guide (PARG) is accessible and that its guidance is followed.
• Cooperate with Acceptance Facility Oversight (AFO) program analysts by providing requested information during audits.
• Provide incoming callers and visitors with basic information concerning the scope of UAP Services.
• Hire, train and schedule student staff members.
• Interpret and explain established guidance, policies, and procedures to assist passport applicants.
• Maintain the security of passport transmittals and applications awaiting daily shipment to DOS. Ensure separation of Routine and Expedited applications.
• Maintain secure records of daily transmittal forms for two years and track package shipping progress until it has arrived at DOS.
• Only release passport application information to the customer and to Passport Services, and do not retain copies of executed applications or other personal forms or personal documents of customers.
• Refer any requests from law enforcement officials for passport application information directly to the Regional Customer Service Manager to ensure compliance with the Privacy Act.
• Photograph passport applicants to meet established DOS passport photograph standards.
• Train incumbent Passport Acceptance Agents to an acute degree of detail so that they can pass a test administered by DOS and demonstrate an ability to sustain daily UAP operations.
• Train and support student workers to accept passport applications, take passport photos, and maintain reception desk.

Knowledge, Skills, and Abilities (KSAs):

• Ability to effectively communicate and collaborate with people from a variety of cultural backgrounds.
• Ability to work with various groups of people.
• Strong customer service and communication skills.
• Excellent organizational skills and time management skills.