Passenger Service Manager, LAX

Passenger Service Manager, LAX

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Overview As a Passenger Service Manager, you will play a vital role in ensuring a seamless travel experience for our customers. You will lead and support our service partners in passenger handling, aircraft servicing, and catering, while maintaining the highest standards of operational integrity. Your mission is to ensure that all services comply with company and governmental regulations while delivering exceptional quality service to every passenger.

Key Responsibilities

• Oversee all ground handling activities including check-in, baggage/cargo handling, catering, and crew requirements to ensure professional service and on-time departures.
• Maintain full compliance with company manuals, safety regulations, and governmental procedures to uphold operational integrity.
• Coordinate effectively with the Station Manager, airport authorities, vendors, and third-party contractors to ensure seamless station operations.
• Serve as a point of contact for HQ, flight crews, and passengers, providing real-time updates on schedules and operational progress.
• Manage station resources including ground service equipment and manpower, and maintain accurate operational records such as manifests, reports, and logs.
• Proactively address operational issues and perform other duties as assigned to support the overall success of the station.

Qualifications

• Must be legally authorized to work in the United States without sponsorship.
• Preference will be given to candidates currently residing in the Los Angeles area.
• A strong interest in the aviation industry and a genuine desire to provide exceptional service to passengers.
• Excellent interpersonal skills with the ability to communicate clearly and professionally with team members and customers.
• A proactive attitude with a willingness to collaborate and support colleagues in a dynamic work environment.
• Bilingual in English and Korean is highly preferred to effectively support our diverse passengers and communicate with HQ.
• Previous experience as a passenger service agent in a charter or commercial environment is preferred.
• A solid understanding of and commitment to company safety policies and operational procedures.
• Flexibility to work weekends, holidays, and overtime as needed to support our flight operations.

Work Location LAX, Los Angeles International Airport

Recruitment Process Application Review Interview(s) Offer (Please note that the recruitment process and schedule may vary depending on the job and other circumstances.)

Application

• Required: Resume
• Optional: Cover Letter
• Project details or portfolio: Others

Pay $45,000 ~ $60,000 per year (Starting pay determined by internal credit for prior relevant experience)

This job posting may be closed at any time once the position has been filled. The company reserves the right to withdraw a job offer or terminate employment if it is discovered that false or misleading information was provided during the recruitment process.

For any questions regarding this position or the hiring process, please contact us at [email protected]

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