Passion
Pride
This is what has driven our teams since 1833
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents
But at the heart of our business is our people
Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport
This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct
What you will be doing · Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance
· Host self-service kiosks and verify passengers’ documents prior to boarding aircraft, · Interpret identification labels along with baggage and cargo routing tags
· Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage)
· Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats
Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures
The company is committed to providing a safe working environment for all staff members
In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs
As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy
Please see the attached job description for further details on safety, security, wellbeing & compliance
What we are looking for: · Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
· Computer skills are required as you will be using computer-based systems to perform some of your primary job duties
· Ability to proficiently read, write and speak English, excellent communication skills · Must have a positive, can-do, upbeat personality, able to remain calm under pressure
· Able to stand for long periods of time at the ticket counter and gate check-in areas
Would you like to see more detail on what we are looking for? Please see the following job description for further information Diversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity
We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented
Where everyone feels valued and can reach their full potential
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role
Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here
Application Instructions Is this role ticking all the boxes for you? If so, please click apply now! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.