Parts to Service Advisor

Fox Motors has a Parts to Service Advisor opening in Hudsonville, Michigan at Grand Rapids Harley-Davidson. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers and internal team that will build long-term relationships.

The Parts to Service Advisor plays a key role in supporting the service department by ensuring timely and accurate parts availability to maximize technician efficiency. This position serves as a liaison between parts and service, assisting both internal teams and customers with parts selection, order management, and communication. The ideal candidate is customer-focused, detail-oriented, and able to manage multiple priorities in a fast-paced dealership environment.

Key Responsibilities:

• Assist technicians and customers with accurate parts selection and ordering
• Coordinate parts availability to support efficient service operations
• Provide pricing, product information, and upsell related parts as appropriate
• Track and follow up on special orders and backordered parts
• Communicate order status with service advisors and customers
• Process returns, credits, and ensure proper documentation
• Maintain product knowledge and stay current on new inventory

SKILLS & EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effective.

WHAT FOX MOTORS OFFERS

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!