Parts Specialist

Position Title: Parts Specialist

Reporting to: Parts Manager

Department: Parts

Central Power Systems & Services is a privately held company with deep roots going back to 1954.

Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Parts Specialist to help support that mission.

JOB SUMMARY

This position will work behind the counter in the parts department and be the "parts go-to" person Monday-Friday. It is helpful to have at least one year of experience in working with parts sales and delivery. Any experience with heavy equipment parts is a definite plus. All candidates should have excellent customer relations and communications skills. Compensation includes a competitive, team-based incentive plan based on department performance!

Responsibilities

• Provide excellent customer service to both internal and external customers

• Work closely with vendors and customers to provide parts in a timely manner

• Prepare/perform daily & weekly shipments

• Organize and ship parts

• Provide shipping and receiving department support when needed

• Create and maintain standard operating procedures for shipping & receiving

• Research websites and vendor databases for parts pricing

• Actively seek opportunities to upsell to retail customers

• Assist customers with exchanges, returns and warranty claims

• Work to reduce overstocking and to remove obsolete parts

• Support Service Department to ensure adequate stocking and timely arrival of necessary parts

• Follow up with retail customers after the sale to ensure customer satisfaction

• Competitive Salary

• Tool Programs available for entry level technicians

• Health Benefits including Medical, Dental, Vision and Life insurance

• 401(k) with a company match

• Paid Time Off + 7 Company Paid Holidays

• Productive Work Environment with opportunity for internal growth

• High school diploma or equivalent required

• Previous parts experience (looking up and sourcing parts)

• 2+ years' experience working in parts department for heavy-duty diesel and/or construction equipment shop preferred

• Product knowledge

• Valid Driver's License with clean driving record

• Excellent written and verbal communication

• Customer facing experience

• Basic reading and math skills

• Strong attention to detail