Parts, Shipping and Receiving

Location: 228 S. College Rd, Wilmington, North Carolina 28403

Summary: To process the shipping and receiving of parts through the Parts Department.

Supervisory Responsibilities:This job has no direct supervisory responsibilities.Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Controls receipt of inventory
• Identifies and reports all overages and shortages
• Stocks parts and accessories in correct bin locations
• Notifies appropriate personnel of receipt of all special
• orders
• Performs inventory test counts as directed by management
• Maintains CSI at or above company standards

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Ability to understand and follow instructions. Ability to deal effectively with customers and dealership personnel.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  

Reasoning Ability:

Ability to understand and follow instructions.

Certificates and Licenses:

Valid Driver’s License

Environment Demands:

Duties are performed primarily in the Parts Department.  Work includes moving throughout the Parts Department and frequent moving and shelving of parts.

Physical Demands:

Must be able to lift up to _________ pounds.

Work includes frequent movement around the dealership facilities and the outdoor car lot and movement in and out of cars.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Team Work - Supports everyone's efforts to succeed.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Planning/Organizing - Uses time efficiently; Sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Quantity - Meets productivity standards; Strives to increase productivity.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.