Parts & Services Agent

Job Description

· Complete, update, and maintain Repair Orders (RO)/ Purchase order (PO) within the system.

· Conduct of repairs and procurement documentation, including and general; relevant data on system such an aircraft models, data and additional information required

· Review and organize repairs and procurement packets received from the shipping department, ensuring accuracy and proper filing.

· Handle incoming and outgoing vendor calls and emails for repair status, quotes, follow-ups, and expedite requests.

· Track open repair orders, purchase orders, obtain quotes, update on system records, and document all communications.

· Support warranty-related communications, documentation, and reporting.

· Manage vendor quotes, update data, and maintain digital records.

· Support purchase order processing, follow-up, and coordination with suppliers.

· Assist in resolving invoice discrepancies by reviewing RO/PO details, quotes, and vendor communications.

· Support Sales, and general departments to provide status updates on repairs, parts, and PO

· Ensure accurate information flow across departments.

· Support departmental initiatives to improve supplier responsiveness and operational efficiency.

· Perform other related duties assigned by management.

2. Desired Knowledge and Characteristics:

• Ability to comprehend and follow instructions 
• High Degree of Accountability
• Reliable and trustworthy
• Excellent communication and people skills required ability to work with a diverse team
• Ability to function in a quick moving, deadline driven environment
• Organized and goal oriented self-starter with a highly motivated attitude
• Proficient in Microsoft word, Excel including advanced analytics, and PDF/Acrobat
• Understanding and previous knowledge of Salesforce ERP is a plus, not a requirement