Parts Sales Specialist

Dallas Trailer Repair Co

Job Description

Parts Sales Specialist

The Parts Sales Specialist is a key member of the sales team, by acting as the liaison between the customer and the company. Offering accurate, efficient service to customers by identifying, procuring, and coordinating the sale of truck and trailer parts in a friendly and safe retail environment.

Essential Job Duties and Responsibilities:

• Provides a complete/accurate written cost estimate for parts.

• Develop new customer's business.
• Prepare parts estimates outlining parts pricing and relevant freight costs accurately and clearly.

• Verify customer information and accurately document in company’s master customer profile system.

• Create sales orders in the company’s software system.
• Communicate updates and follow-up efforts to customers via email and phone call.
• Check on progress of purchase orders. Contact customers regarding any changes in the estimated costs or promised delivery time. Thoroughly explain cost, credit policies and payment requirements to customers prior to a sale. Obtain required purchase order numbers prior to invoicing of sales orders.
• Handle telephone inquiries regarding request for parts and quotes.
• Review sales orders to ensure that all parts and related costs are accounted for prior to invoicing sales orders.

• Follow all accounting, purchasing and sales-related standard operating procedures.

• Properly process credit invoices to customers for returned merchandise, within the accounting period the return is made, following accounting policies.
• Merchandise and clean the front counter parts display areas.
• Must adhere to all safety rules and regulations.

Knowledge, Skills and Abilities Required:

• Proficiency in MS Office.
• Excellent problem solving and decision-making skills.
• Effective verbal, listening and written communication skills.
• Effective organizational, stress and time management skills.
• Demonstrates a sense of urgency and ability to meet deadlines.
• Ability to work independently or as a team member.
• Ability to work with a diverse group of people.
• Must have excellent customer service skills.
• Must have strong interpersonal skills and be able to work well with personnel at various levels.

Minimum Job Requirements:

• High School Diploma or Equivalent (G.E.D) associate degree
• Must pass pre-employment drug screen and background check.
• Minimum 2-year experience in parts and or service sales.
• Minimum 2 years’ experience in the field of transportation.
• Valid driver’s license.
• Appropriate manufacturer training.

Physical and Other Requirements:

• Requires sitting; climbing or balancing; and stooping, kneeling, crouching or crawling.
• Requires full range of body motion including manual and hand-eye coordination.
• Requires close vision, distance vision, peripheral vision and hearing at normal range.
• Requires working under stressful conditions or working irregular hours.
• Requires strenuous physical work; heavy lifting, pushing, or pulling objects over 5 - 50 pounds in any given day and occasionally lift and or more than 40 pounds.

Additional Information:

This job description is not intended to be all-inclusive, and employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Dallas Trailer Repair reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment