Parts Sales Coordinator

SUMMARY:

The Parts Sales Coordinator works in support of the Parts Sales Manager and the Parts Division Manager ensuring parts orders are processed and received by customers.

PAY RANGE: 

$26 - $30 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential functions/responsibilities include but are not limited to the following:

Productivity and Quality

• Quote, sell, prepare purchase orders and package parts for shipping
• Pull parts from inventory
• Receive inventory in the system
• Maintain parts inventory by ordering as needed and maintain in QuickBooks
• Oversee Glycol/Oil
• Assist in quoting Glycol/Oil to customers
• Order Glycol/Oil
• Maintain all paperwork and customer files in a neat and orderly manner

Customer Contact

• Assist customers in placing orders, check on order and billing issues
• Follow-up on “orders with issues” until they are resolved (credits/returns, etc.)
• Make decisions based on customer needs, desires and expectations and on APCCO standards
• Provide free-flowing information and cooperation between customer and APCCO project management and parts team
• Work with project teams to find best approaches to handle customer requests
• Consider the importance of internal/external customer relationships when planning/conducting work and plays a vital role in open communication with customers and suppliers

Personal

• Support a positive team atmosphere by modeling and promoting teamwork, diversity, cooperation, communication, professionalism, and respectful mannerisms among all APCCO team members, and hold others accountable to do the same.

Financial

• Purchase supplies and other expenses in the most effective manner with an effort to save on operational costs
• Use resources in the most effective and efficient manner and share these with project management team
• Abide by approved budgets

COMPETENCIES:

1. Organizational Skills
2. Communication Proficiency
3. Technical Capacity
4. Ethical Conduct
5. Initiative
6. Thoroughness
7. Time Mgmt.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities

TRAVEL:

Travel is not expected for this position.

WORK ENVIRONMENT:

This job operates in a professional office environment and is in an open room with constant activity and interaction with cross-functional divisions, departments, and sections, including working in an open warehouse with shelves of parts/equipment. This role routinely uses standard office equipment, such as computers, phone, photocopies, filing cabinets, fax machines and other equipment as needed.

KNOWLEDGE, SKILLS AND ABILITIES:

• Fluent in QuickBooks and other company-based programs

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours are Monday through Friday _7_am to _4_ pm, however, based on the needs of the job, work hours may vary.

REQUIRED EDUCATION & EXPERIENCE:

• 3 years of increasing customer service experience
• Refrigeration equipment and component knowledge/requisition experience
• All APCCO employees who drive company owned vehicles or drive their own vehicle for company purposes:
• Must read, understand and follow the requirements of the APCCO Motor Vehicle Policy and Vehicle Maintenance Policy
• Maintain a valid driver’s license
• Provide a clear DMV record that is insurable with our company vehicle insurance carrier, including no accidents, incidents or DUI in the past 5 years (and updated annually)
• Participate in company-sponsored programs to maintain or improve driver safety

PREFERRED EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business related field

WORK AUTHORIZATION:

None

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL DEMANDS / REQUIREMENTS:

The physical demands described here are representative of those that are necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I acknowledge I have received, read, and understand the job duties and requirements outlined in the Parts Sales Coordinator job description. I agree to conform to the duties and requirements as described. I understand that the company has the right to change this job description without notice and that the essential duties and responsibilities contained herein describe the scope of this position but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload

I further understand this job description does not supersede APCCO’s at-will status and does not constitute an employment agreement or contract between myself and APCCO.