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Parts Manager - Service Writer

Midway Trailer Sales & Service, Inc

OTTAWA, IL

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JOB DETAILS
SKILLS
Administrative Skills, Cargo/Freight, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Health Insurance, High School Diploma, Inventory Levels, Inventory Management, Negotiation Skills, Operations, Operations Management, Order Management, Organizational Skills, Parts Sales, Pricing, Quality Metrics, Repair Orders, Retail Sales, Sales, Team Player, Vision Plan, Writing Skills
LOCATION
OTTAWA, IL
POSTED
30+ days ago
Benefits:
  • Simple IRA with Employer Match
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

About Us
Midway Trailer Sales is a leading trailer dealership providing top-quality Horse trailers and cargo, utility, dump, and equipment trailers, along with comprehensive service and parts support. We pride ourselves on fast turnaround times, expert service, and exceptional customer satisfaction.
Job Summary
 We are looking for a reliable, organized, and energetic Service Writer & Trailer Parts Specialist to act as the primary liaison between our customers and our service technicians. This dual role requires a candidate who can efficiently manage repair work orders from start to finish while simultaneously overseeing parts inventory, ordering, and retail sales. 

As the Service Writer & Trailer Parts Specialist, you will be the main point of contact for our service customers while managing the daily operations of our parts department. You will be responsible for creating service work orders, ordering parts for shop repairs and retail sales, managing inventory levels, and ensuring a seamless experience from customer drop-off to pickup. 


Responsibilities 
  • Maintain consistent inventory levels of parts to ensure trailer repairs and sales can move forward without delay. 
  • Record and track trailer parts sales and repair work
  • Maintain trailer parts warranty information 
  • Work with the Sales team to ensure trailers are complete and ready to go at the time of sale
  • Ensure all parts ordered meet the quality standards of the company
  • Secure best available pricing on parts using strong negotiation and communication skills
Qualifications
  • High school diploma or GED equivalent required
  • Strong customer service, administrative, and organizational skills
  • Knowledge of trailer parts and industry preferred, but not required

About the Company

M

Midway Trailer Sales & Service, Inc