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Parts Manager (Contract)

EmployHQ

Salisbury, NC

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JOB DETAILS
SKILLS
Algebra, Body Shop, Contract Management, Customer Satisfaction, Develop and Maintain Customers, Expense Analysis, Forecasting, Forklift, Geometry, Housekeeping/Cleaning, Inventory Levels, Inventory Management, OSHA, Order Management, Parts Sales, Past Due Accounts, Performance Analysis, Pricing, Promotional Programs, QoS (Quality of Service), Resolve Customer Issues, Revenue/Sales Reporting, Safety Training, Sales, Sales Analysis, Sales Promotions, Shipping/Receiving, Technical Support, Telemarketing, Time Management, United States Department of Energy (DOE), Wholesale Industry
LOCATION
Salisbury, NC
POSTED
30+ days ago

Key Responsibilities:
  • Forecasts goals and objectives for the department.
  • Hires, trains, motivates, counsels, and monitors the performance of staff.
  • Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public.
  • Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
  • Establishes individual parts inventory levels and balances them for maximum turnover.
  • Monitors and adjusts inventory to minimize obsolescence.
  • Ensures that all parts are properly tagged so the dealership recovers full credit from the factory.
  • Supervises stock order procedures.
  • Sets and enforces a policy on the special ordering of parts.
  • Analyzes sales, expenses, and inventory monthly to maintain profit goals.
  • Develops and administers an aggressive wholesale parts program to produce profit.
  • Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
  • Works with the service manager to ensure a timely turnaround of parts needed for internal jobs.
  • Attends managers’ meetings.
  • Holds monthly department meetings.
  • Provides technical assistance to parts department employees.
  • Monitors parts department employees' payroll records.
  • Directs shipping and receiving efforts to ensure timely processing. Monitors daily reports such as DOE, DOC, and sales productivity.
  • Develops and utilizes a lost sales tracking report.
  • Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
  • Develops sales promotions.
  • Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
  • Handles customer complaints immediately and according to the dealership's guidelines.
  • Ensures that all dealership purchases are properly accounted for before payment is made.
  • Assists in the collection of past-due accounts.
  • Supervises custodians to ensure that work area is kept clean.
  • Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.
  • Maintains professional appearance.

Qualifications:
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Two to four years related experience and/or training; or equivalent combination of education and experience.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

About the Company

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EmployHQ

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