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Parts Liaison

Thompson Machinery

Memphis, TN

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JOB DETAILS
SKILLS
Animal Training, Billing, Caterpillar Equipment, Communication Skills, Corporate Compliance, Cost Control, Credit Processing, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Employee Assistance Plan, Health Plan, High School Diploma, Incentive Programs, Inventory Cycle Counts, Inventory Levels, Inventory Management, Life Insurance, Logistics, Maintain Compliance, Maintenance Services, Multitasking, Operational Support, Organizational Skills, Pricing, Professional Services, Record Keeping, Safety Standards, Safety Training, Time Management, Training/Teaching, Tuition Reimbursement
LOCATION
Memphis, TN
POSTED
2 days ago


Parts Liaison
ABOUT US
Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO
The Parts Liaison serves as the primary point of contact between the parts department, service/maintenance teams, vendors, and customers. This role ensures accurate parts identification, timely ordering, inventory coordination, and effective communication to support efficient operations and minimize downtime.

RESPONSIBILITIES
  • Act as the communication link between service technicians, parts suppliers, and internal departments
  • Identify, source, and order correct parts based on work orders, specifications, or technical requests
  • Track parts orders, backorders, deliveries, and returns to ensure timely availability
  • Maintain accurate records of parts transactions, pricing, and inventory levels
  • Coordinate with vendors to resolve discrepancies, shortages, or incorrect shipments
  • Assist with inventory control, including cycle counts and stock replenishment
  • Provide status updates to technicians, supervisors, and customers as needed
  • Ensure compliance with company procedures, warranty requirements, and safety standards
  • Support cost-control efforts by identifying alternative or more efficient sourcing options
  • Process invoices, credits, and warranty claims related to parts

WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications:
  • High school diploma or equivalent (associate degree preferred)
  • Experience in parts, inventory, service coordination, or logistics preferred
  • Knowledge of parts catalogs, ERP systems, or inventory software
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service abilities
  • Ability to multitask and work in a fast-paced environment
  • Basic mechanical or technical knowledge is a plus

WHAT'S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
The Basics
  • Various medical plan options, including a no-cost option
  • Vision and dental insurance
  • Employer-paid short-term and long-term disability insurance
  • Employer-paid basic life insurance
  • 401k matching
  • Profit Sharing
  • 8 paid holidays annually
  • Initially up to 15 days of Paid Time Off annually with increase after five years of service
  • Employee Assistance Program (EAP)

What Sets Us Apart
  • Competitive pay
  • Exposure to world-class CAT training and development
  • Tuition Reimbursement
  • Tool Purchase Assistance to buy high-quality tools at deep discounts
  • Annual stipend toward the purchase of work boots
  • Company Incentive Bonus Program
  • Paid Veteran holiday annually to all service members
  • Training and Development programs
  • Work uniforms and professional cleaning services
  • Financial Wellness programs



Thompson Machinery offers competitive salaries and a complete benefits package.Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

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Listing is current as of Jun 05, 2026 04:45 PM

About the Company

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Thompson Machinery