Parts Customer Service Representative
Landscapers Supply Inc.
Martinez, GA
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Assembly Equipment, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, Equipment Maintenance/Repair, Identify Issues, Inventory Cycle Counts, Inventory Management, Landscaping, Leadership, Lift/Move 50 Pounds, Lift/Move 70 Pounds, Maintenance Services, Mobile Devices, Operational Support, Organizational Skills, Performance Metrics, Problem Solving Skills, Purchasing/Procurement, Repair Orders, System Operations, Team Building, Team Lead/Manager, Team Player, Tire Repair
LOCATION
Martinez, GA
POSTED
30+ days ago
Representative (Parts CSR)
Landscapers Supply | Martinez, GA
Full-Time | Competitive Pay Based on Experience
Be the Person Customers Trust to Keep Them Running
At Landscapers Supply, our Parts & Service team is the heartbeat of our operation.
When contractors, landscapers, and homeowners need equipment repaired fast or the right part to keep a job moving, they rely on us — and this role is a huge part of making that happen.
We’re looking for a motivated, organized, customer-focused Parts CSR who enjoys helping people, solving problems, and working in a fast-paced environment where no two days are the same.
If you like working with equipment, parts, tools, and customers — and want to build a career with a growing company that values hard work and teamwork — this could be the perfect fit.
We’re Growing
With multiple locations across South Carolina and Georgia — and continued expansion ahead — there are real opportunities to grow your career with us.
Every Day Is Different
You’ll work with outdoor power equipment, parts systems, service operations, and customers ranging from homeowners to professional landscapers.
Team-Focused Environment
You’ll work alongside experienced technicians, parts specialists, and store leadership who support each other and work together to get the job done right.
Your Work Makes a Difference
Your efficiency and customer service directly impact repair turnaround times, customer satisfaction, and the overall success of the store.
Closed on Sundays
We believe time outside of work matters too.
For over 30 years, Landscapers Supply has been a trusted supplier for contractors, homeowners, and outdoor enthusiasts throughout South Carolina and Georgia.
We specialize in:
- Professional-grade power equipment
- Hardware and outdoor products
- Bulk landscaping materials
- Full-service repair and maintenance
- Contractor and homeowner solutions
With 8 locations and growing, we continue to build a company centered around exceptional customer service and strong team culture.
At Landscapers Supply, we live by our ICARE values every day:
- Integrity – Integrity First
- Committed – Committed to People
- Accountability – Accountability Mindset
- Results – Results Driven
- Exceeds Expectations – Exceed Expectations
As a Parts CSR, you’ll play a critical role in supporting both our Parts and Service departments while delivering an exceptional customer experience.
You’ll help customers find the right parts, coordinate repair workflows, maintain inventory organization, and keep communication flowing between customers, technicians, and management.
Key Responsibilities
Customer Service & Communication
- Serve as a primary point of contact for service customers
- Provide friendly, professional updates throughout the repair process
- Help customers identify and order the correct parts
- Recommend substitutions or solutions when needed
- Create a positive, helpful customer experience customers will remember
- Procure, receive, stock, and organize parts inventory
- Transfer parts between store locations as needed
- Maintain inventory accuracy through organization and cycle counts
- Support team members with parts lookup and customer assistance
- Match incoming parts to repair orders
- Prepare equipment for technicians once parts arrive
- Perform basic shop tasks such as:
- Blade sharpening
- Tire repairs
- Equipment assembly
- Help maintain a clean, organized, and safe shop environment
- Follow company procedures and workflow systems
- Communicate backorders, delays, and service updates
- Assist with warranty claims and service documentation
- Support department efficiency goals and KPIs
We’re looking for someone who enjoys helping customers, stays organized under pressure, and has a strong interest in equipment, parts, and service operations.
Required Qualifications
- Experience with equipment parts and/or service operations
- Strong communication and customer service skills
- Ability to stay organized in a fast-paced environment
- Basic mechanical knowledge of engines or outdoor power equipment
- Ability to lift 50–70 lbs and perform shop-related tasks
- Experience with outdoor power equipment or handheld equipment
- Familiarity with:
- Parts lookup systems
- Vendor ordering processes
- Equipment troubleshooting
In this role, success means:
- Fast and accurate parts procurement
- Reduced repair turnaround times
- Excellent customer satisfaction
- Strong communication across departments
- Clean, organized parts and shop areas
- Consistent operational efficiency
Benefits may vary based on full-time/part-time status and may include:
- Health & Dental Insurance
- Paid Time Off
- Paid Holidays
- 401(k) with Company Match
- Employee Discounts
- Professional Development
- Advancement Opportunities
- Closed on Sundays
At Landscapers Supply, we’re building a team of people who take pride in helping customers, supporting each other, and growing together.
If you’re ready for a career where your work matters and your future can grow alongside the company, apply today.
Join the Landscapers Supply Team!
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About the Company
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