ASE, Automotive Repair and Maintenance, Automotive Technology, Body Shop, Business Plan, Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, High School Diploma, Identify Issues, Litigation, Maintenance Services, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Technical Leadership, Technical Support, Willing to Travel
# Responsibilities
The Mopar Parts and Service Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisors responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet, and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealers efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
Key job responsibilities include but are not limited to:
- Provide phone and in-dealership technical assistance
- Troubleshoot and solve final repair attempt situations
- Represent Stellantis as subject matter expert, litigation, buybacks, CAIR updates needed for each involvement
- Manage dealership technical training requirements
- Provide support for C.A.G. Engineering proving grounds requests
- Recall and Rapid Response (RRT) follow up and reduction
- Act as quality feedback liaison
Provide dealership consultation on the following:
- Repair Service Agreements and facilities inspections
- Tools, equipment, facility
- Customer experience and improved Fixed First Visit
- Repair shop process improvements and proactive business planning with a focus on the customer
# Qualifications
## Basic Qualifications
- Associates degree in Automotive Technology OR a high school diploma/GED AND automotive trade school certification
- Excellent verbal communication skills
- 3+ years of experience advising dealerships or in automotive technical service, automotive car repair, certified automotive technician
- Excel in building positive working relationships, customer satisfaction, and issue resolution
- Self-motivated with demonstrated ability to achieve goals under minimal supervision
- Required to travel domestically 61-80% (50% overnight travel)
## Preferred Qualifications
- Bachelors degree in Business, Automotive Technology, or related field
- Dealership experience
- ASE certification
- Body shop experience