ADP, Automotive Industry, Billing, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Driver's License, Equal Employment Opportunity (EEO), High School Diploma, Inventory Management, Inventory Reports, Maintenance Services, Mathematics, Order Processing, Organizational Skills, Parts Sales, Purchase Orders, Record Keeping, Regulatory Requirements, Resolve Customer Issues, Returns Processing, Stock Purchase Plans, Telephone Skills, Vision Plan
Dealership:
L0851 Kia of North Tucson
KIA of North Tucson
Parts Advisor
Pay: Commission
Schedule: Full-time
KIA of North Tucson is now part of the Lithia & Driveway family, a Fortune 150 company, creating exciting opportunities for team members to grow their careers with one of the most successful automotive retailers in the industry. We are committed to delivering an exceptional customer experience while fostering a positive, supportive workplace where employees can learn, develop, and succeed.
We are currently seeking a motivated and customer-focused Parts Advisor to join our team. In this role, you'll be a key contributor to the success of our Parts Department, assisting customers and technicians with their parts needs while providing outstanding service. If you are organized, driven, and thrive in a fast-paced environment, we encourage you to apply and become part of a team that values collaboration, professional development, and long-term success.
What You'll Do
- Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
- Communicate effectively with customers and vendors via phone, in-person or email.
- Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
- Maintain clean and professional appearance of counter, work area and stockroom.
- Interact with Service Team to coordinate parts for vehicle repair and service.
- Order parts from suppliers based on service department and customer requests.
- Create accurate invoices in ADP.
- Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
- Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
- Specifies parts accurately.
- Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
- Receive payment or obtain credit authorization
- Process core returns, parts warranties and parts returns as necessary.
What You'll Bring
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Mathematics - calculations of inventory, payments and invoices.
- Knowledge of automotive parts
- Acceptable driving record and a valid driver's license in your state of residence
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.