Partnership Solutions Manager

We are seeking a Partnership Solutions Partner; an experienced and strategic professional to manage a large, complex, and rapidly growing partnership within our Third-Party Administration (TPA) organization. This individual will be accountable for the overall performance, client satisfaction, and retention of a large complex TPA portfolio

This role is sales adjacent and serves as the primary point of accountability for client success, requiring close partnership with executive stakeholders and leadership across a highly matrixed organization. The successful candidate will demonstrate the ability to balance strategic oversight with operational execution, ensuring consistent delivery of service excellence, adherence to key performance metrics, and alignment with client expectations.

In addition to managing the current partnership, this role will play a critical part in helping to shape, evaluate and execute growth strategies for the TPA portfolio. This role will work as a strategic partner quantifying, tracking and communicating the financial and operational value delivered by solutions. The successful candidate will also be responsible for vetting and reviewing other opportunities in this space through value discovery and analysis, financial impact assessments and performance tracking.

This position requires executive communication ability and strategic collaboration with stakeholders both internally and externally.

This position may work from Philadelphia and/or Cranbury NJ

Responsibilities:

Partner management

• Serve as the primary relationship owner for the TPA partnership portfolio of large clients, with frequent interaction at the C-suite level.
• Lead weekly executive touchpoints, monthly executive steering reviews, and strategic planning sessions.
• Build trusted relationships with senior stakeholders, positioning yourself as a strategic advisor.
• Own and lead contract negotiations, renewals, and escalations.
• Drive results and navigate seamlessly across a matrixed organization.
• Act as the end-to-end owner of client performance, ensuring seamless execution across the organization.
• Drive accountability for SLA adherence, KPIs, and service delivery outcomes across cross-functional teams.
• Proactively identify and resolve operational risks, service gaps, and systemic issues.
• Perform deep-dive analyses into complex operational challenges and implement corrective actions, as well as proactively identify process improvement opportunities.
• Align cross-functional teams around shared priorities, deliverables, and timelines.
• Navigate internal structures effectively to eliminate barriers and drive execution.
• Establish credibility and accountability across departments.

Partnership Growth & Strategy

• Contribute to the development and execution of a comprehensive growth strategy for the assigned TPA portfolio and track value.
• Identify and drive growth opportunities, including upselling and expansion, in collaboration with Sales Management across existing and future clients.
• Partner with Sales Training to enhance sales team effectiveness in positioning services and solutions across the organization.
• Contribute to pipeline development through strategic client insights and market awareness.
• Evaluate future opportunities based on business capabilities and organization goals; present findings to Sr Leadership.

Performance Management & Client Success

• Own key success metrics, including: Client retention and renewals, SLA and KPI performance, Client satisfaction and relationship health
• Ensure consistent delivery of a high-quality, seamless client experience.
• Translate client needs into actionable initiatives and continuous improvements.

Qualifications

• Bachelor's Degree in Business or related field
• 8 years of experience in healthcare, with expertise in TPA environments and self-funded plans (required)
• Proven success managing large, complex, accounts
• Strong understanding of claims operations, appeals/grievances, and healthcare administration workflows
• Demonstrated experience leading executive-level client engagements and presentations
• Strong communication and attention to detail skills
• Experience negotiating contracts, renewals, and high-stakes client discussions
• Track record of driving results in a matrixed organization without direct authority
• Strong strategic thinking skills with the ability to translate strategy into execution
• Exceptional relationship-building skills and organizational navigation acumen
• Proven ability to problem solve effectively under pressure

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.