Partner Success Consultant

Partner Success Consultant

Position Overview

Classification Code

Exempt

Reports To

Director of Partnerships

Pay Grade

Level 3

Révision Date

April 2024

Location

Remote

About Nexben

Nexben stands at the cutting edge of the fintech industry, reshaping the landscape of health and wealth benefits. We are dedicated to simplifying complex processes and empowering individuals to take control of their financial destinies. Join us in our mission of creating a better world through technological empowerment and community inclusivity.

Role Overview

We're looking for a Partner Success Consultant to strengthen and grow our partner relationships while ensuring they achieve maximum success with our solutions.

This role plays a critical part in driving partner success by supporting strategic initiatives, fostering engagement, and delivering exceptional partner experiences.

What You'll Do:

As a Partner Success Consultant, you will:

• Build and maintain strong, trusted relationships with assigned channel partners
• Collaborate cross-functionally to address partner needs and enhance the overall partner experience
• Identify opportunities to strengthen relationships and improve partner outcomes
• Promote and ensure partner proficiency in Nexben products and services
• Serve as a primary point of contact for partners, ensuring a high-quality experience
• Support and execute partner success strategies that drive engagement and long-term value
• Use data and insights to analyze partner performance, identify challenges, and recommend solutions

What We're Looking For:

• Ability to present complex material with confidence to a varied audience.
• Knowledge of SAAS/technology support models is a plus.
• Proficiency in computer use and working with Microsoft Office suite and CRM tools.

Key Responsibilities:

• Act as an access point for assigned partner accounts, supporting inquiries related to products, services, and technology and providing inbound and outbound service support via phones, email, etc.
• Assist team members as needed and help in other areas to allow partner and downstream customer connections to grow.
• Effectively navigates and supports customer invoicing processes and properly educates partners regarding financial transactions.
• Collaborate, problem-solve, and/or strategize with Relationship Manager(s) on upcoming partner meetings.
• Continuously evaluate the customer journey, determine how it's supported, and use a consultative approach to help partners and their clients' overcome issues and achieve their goals.
• Contribute to initiatives for applicable channel partners that improve partner and customer experiences with low-touch and high-touch solutions.
• Develop trust and rapport with assigned partners while identifying areas of opportunity, highlighting best practices, and documenting both.
• Discover and analyze gaps in customer experience that may lead to customer attrition.
• Drive product and service adoption/utilization through proactive partner interactions.
• Educate existing partners regarding Nexben products, product feature enhancements, and services.
• Support other functions as assigned.

Qualifications:

• A bachelor's degree in business administration, marketing, IT, or a related field from an accredited institution is preferred.
• One to three years of experience with customer service, project management, or training and education is preferred.
• Ability to present complex material with confidence to a varied audience.

Ready to help clients solve their toughest challenges while driving meaningful results? Apply today to help shape our strategic growth.

About Us

Welcome to Nexben: Where We Make Lives Better

At Nexben, we're in the business of making people's lives better. We believe in technology's transformative power when harnessed to enhance your health and wealth decisions. With a focus on people and their everyday experiences, we're here to challenge the status quo and reshape the landscape of health benefits. Our mission is clear: we're changing lives, whether it's for your neighbors, coworkers, or even the person you chat with at the grocery store.

What We Do

At Nexben, we simplify the complex so you can focus on what truly matters. Our cutting-edge financial technology empowers individuals to take control of their finances and expand their freedom of choice. With our simple, effective, accessible administrative and payment solutions, you can make wise financial decisions and live fully.

Culture and Community

We believe that we're better together. Nexben thrives on a culture that we are immensely proud of. Our strength comes from the diversity and talent of our people, who can be their authentic selves in an environment that champions equity and inclusivity. We listen attentively, constantly educate ourselves, and actively engage with others.

Leading the Way in Fintech

Nexben stands at the forefront of the fintech revolution in the benefits industry. Our financial technology solutions empower people to take control of their financial destinies, offering them unparalleled freedom of choice. Our administration and payment engine is a game-changer, facilitating seamless payment distribution and reconciliation among all stakeholders. We've transformed the benefits landscape from a one-to-one transaction model to Nexben's groundbreaking many-to-many solution.

Nexben is committed to helping you lead a better life in everything we do, whether it's through financial empowerment or building a more inclusive community. Join us on this journey, and let's make the world a better place together.

Additional Information

This position is eligible for commission based on Nexben's sales incentive plan.

This position requires up to 25 percent travel. Primary travel is within the local area and between offices, including travel to Company-sponsored events or training.

Click the position title for an overview. If an entire job description is available, it will be under attachments.

Make sure your resume provides a professional or personal reference. Information for a professional or personal reference should include their name, city, state, phone number, and years known.

Benefits

• Earn a competitive salary plus a benefit package.
• Medical, dental, and vision insurance
• 401K retirement with matching funds
• Personal Time Off and holiday pay

Essential Job Functions

Essential functions, according to the Americans with Disabilities Act, may include any of the duties, knowledge, and skills outlined in this job description. This list is illustrative and is not a comprehensive listing of employees' functions and duties in this position. Employees must be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function.

Non-Discrimination

Nexben will not discriminate against anyone based on race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, or veteran status. We are an Equal Opportunity Employer.

Americans with Disabilities Act accommodations

Assistance with the application process may be requested through a People Operations Team Member at 616.765.2177.

Colorado Equal Pay Transparency Rule

The salary range is displayed in compliance with the Colorado Equal Pay for Work Act. This range is an estimate based on potential employee qualifications, operational needs, and other considerations permitted by law.