Partner Operations Manager, Cloud Support

Partner Operations Manager, Cloud Support Google Careers

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Partner Operations Manager, Cloud Support

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corporate_fareGoogleplaceAustin, TX, USA

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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Minimum qualifications:

• Bachelor"s degree in a technical field or equivalent practical experience.
• 5 years of experience in a partner or channel manager role, building partner ecosystems.
• Experience managing internal/external stakeholders in a customer-support environment.
• Ability to travel up to 25% of the time.

Preferred qualifications:

• MBA or Masters degree in Computer Science, or a related field.
• Experience helping integrate processes between Google and external parties, and designing systems, tools, and workflows to help integrations.
• Experience as a solution engineer or developer with Google Cloud Platform, or similar public cloud environments.
• Ability to execute in a customer-focused environment and advocate for partners and customers in a cross-functional organization.
• Ability to interact with technical and non-technical groups and work well in an ambiguous, changing environment.

About the job

The Google Cloud Platform team helps customers transform and build what"s next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $114,000-$163,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Develop the technical integration design and plans and lead the effort to onboard new partners (e.g., alliances, resellers, technology partners, managed service providers).
• Establish effective relationships and collaborate across all Google Cloud customer-facing teams in your region to deliver a unified approach with partners, and contribute strategically to the growth and direction of Google Clouds partner business.
• Lead ongoing management and monitoring of support quality provided by the partner to their clients.
• Complete regular reviews to evaluate and assess existing partners competencies along with key trends in customer needs to surface improvement or new tech adoption opportunities to partners.
• Interact directly with stakeholders to resolve high-profile escalations and issues, and improve the customer experience and drive initiatives that increase their likelihood of success on Google Cloud Platform.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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