Part-Time Student Client Services Assistant, Student Advocates Office

Special Instructions Summary

Students eligible for Federal Work-Study are encouraged to apply. To check your eligibility, log in to your One.IU account and go to View/Manage My Financial Aid. There, you can review and accept your financial aid package.

Department

STUDENT ADVOCATES OFFICE (BL-SADV-IUBLA)

Department Information

The Office of Student Life is focused on building a strong foundation to ensure every students Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

The Student Advocates Office (SAO) is proud to be a department within the Office of Student Life, committed to promoting learning and respect in all programs, interactions, and partnerships.

The Student Advocates Office (SAO) assists students in resolving academic and conduct issues. SAO provides a space for all students to be listened to nonjudgmentally, provides unconditional support, and helps students to resolve issues so that they can successfully maintain progress towards their degree.

Job Summary

The Part-Time Student Client Services Assistant joins the Student Advocates Office (SAO) and serves as the first point of contact for students, parents, faculty, and staff.

Department-Specific Responsibilities

• Supports the front office to answer phone calls and monitor the SAO email account.
• Greet and assist guests when they arrive at the office.
• Assist with scheduling appointments.
• Explain university and academic policies and procedures.
• Create and submit initial case reports in Maxient.
• Other duties as assigned.

Qualifications

EDUCATION

Required

• Currently enrolled as a student at Indiana University Bloomington

WORK EXPERIENCE

Preferred

• Customer service or office experience

SKILLS

Required

• Excellent communication, customer service, organizational, and multitasking skills.
• Strong attention to detail and ability to work independently.
• Understanding of and commitment to confidentiality protocols.
• Ability to interact respectfully and professionally with a wide-ranging community
• Ability to listen nonjudgmentally and compassionately to students experiencing academic, financial, or conduct-related challenges

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

Preferred start date is August 17th . Required start date is August 24th.

This position is work study eligible.

The Office of Student Life is committed to building students build career readiness and workforce skills. Student employment offers practical experience to apply learning, build real-world skills, and develop competencies valued by employers. Each role supports National Association of Colleges and Employers (NACE) Career Competencies, with emphasis on those most relevant to the position:

• Career and Self-Development
• Communication
• Critical Thinking
• Leadership
• Professionalism
• Teamwork
• Technology

These are transferable workforce skills you can add to your resume and use in any career path.

Learn more about Bloomington, Indiana.

Work Location

Bloomington, Indiana.

This is an in-person position.

Advertised Salary

$14.25 per hour

Work-study will be prioritized

Work Hours

10- 15 hours per week, not to exceed 29 hours across all IU jobs.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Student Employee

Click here to learn more about Indiana Universitys Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support

Telephone: 812-856-1234