Administrative Skills, Audiology, Calendar Management, Clinical Support, Communication Skills, Customer Support/Service, Detail Oriented, HIPAA (Health Insurance Portability and Accountability Act), Interpersonal Skills, Medical Office Administration, Medical Records, Microsoft Office, Multitasking, Organizational Skills, Patient Assessment, Patient Care, Patient Confidentiality, Patient Registration, Practice Management Software, Record Keeping, Service Delivery, Team Player, Telephone Skills
LOCATION
Louisville, KY
POSTED
7 days ago
KY Hearing Clinic, Kentucky's premier audiology group, is seeking a friendly, organized, and dependable Part-Time Patient Care Coordinator to join their team.
As the first point of contact for patients, the Patient Care Coordinator plays a vital role in creating a welcoming experience and ensuring the office runs efficiently. This position is ideal for someone who enjoys working with people, excels at multitasking, and takes pride in delivering outstanding customer service.
Schedule: Monday through Friday, 9:00 a.m. – 1:00 p.m.
Position Overview
The Patient Care Coordinator is responsible for managing patient communications, scheduling appointments, maintaining accurate patient records, and supporting the clinical team with a variety of front office responsibilities.
Every interaction helps create a positive experience for patients and contributes to the practice's overall success.
Key Responsibilities
Welcome patients and provide a warm, professional first impression
Answer incoming phone calls, emails, and patient inquiries
Schedule, confirm, and reschedule appointments
Collect patient payments
Pre-register new patients and maintain accurate patient records
Document patient communications and route messages to the appropriate provider
Contact patients regarding recalls, overdue appointments, and appointment reminders
Support providers and the office with general administrative duties
Maintain patient confidentiality and adhere to HIPAA guidelines
Requirements
Previous experience in customer service, medical reception, front office, or administrative support preferred
Strong communication and interpersonal skills with a friendly, professional demeanor
Excellent organizational skills and attention to detail
Comfortable using computers and learning new software systems
Proficiency with Microsoft Office; experience with practice management or scheduling software is a plus
Ability to manage multiple priorities in a fast-paced environment
Reliable, dependable, and committed to delivering exceptional patient service