Card Processing, Detail Oriented, Financial Audit, Financial Operations, Financial Reporting, Housekeeping/Cleaning, Operational Support, Organizational Skills, Payment Posting, Resolve Customer Issues, Safety/Work Safety, Telephone Skills
Schedule: Overnight Shift (Typically 11:00 PM – 7:00 AM), Weekends and Holidays Required
Position Summary
We are seeking a dependable, detail-oriented, and guest-focused Night Auditor to join our hotel team. The Night Auditor plays a vital role in ensuring exceptional guest service during overnight hours while accurately completing daily financial and operational reporting. This position combines front desk responsibilities with accounting and auditing duties to support the smooth operation of the hotel.
Key Responsibilities
Guest Service
- Welcome and assist guests with check-in and check-out procedures.
- Respond promptly to guest requests, questions, and concerns.
- Handle guest complaints professionally and efficiently.
- Maintain a positive and welcoming atmosphere throughout the overnight shift.
- Ensure the safety and security of guests and the property.
Night Audit & Financial Duties
- Complete the nightly audit process and reconcile daily transactions.
- Balance cash drawers, credit card transactions, and hotel accounts.
- Generate and distribute daily reports to management.
- Verify room rates, charges, and payment postings for accuracy.
- Prepare financial and operational reports as required.
Operations
- Monitor hotel activity during overnight hours.
- Answer phone calls and assist with reservations when needed.
- Coordinate with housekeeping and maintenance teams regarding overnight issues.
- Maintain a clean, organized, and professional front desk area.
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HOME2 SUITES NOBLESVILLE (J ENTERPRISES INN OF SAXONY LLC)