Coordinates front-of-house services for Stocker Center patrons before, during and after events held in the Stocker Center theatre, gallery, cinema hall, lecture hall and lobby.
Reports to the Stocker Center House Personnel Coordinator. Typical tasks include, but are not limited to, the following: Supervises front-of-house personnel at assigned events.
Conducts pre-event orientation and post-event service evaluation with front-of-house staff; Facilitates coordination between backstage personnel and front-of-house staff; Serves as first responder to audience and/or facility problems and summons any necessary assistance; Prepares written Event Report at the conclusion of assigned events noting attendance figures and citing any issues or incidents that arose and what action was taken by whom, as well as evaluating all front-of-house personnel working the event, noting any problems with staff as well as any outstanding contributions by staff; Provides job orientation for newly hired Front-of-House Event Assistants/Associates and on-going training for existing staff; Fills in at any front-of-house position location when necessary; Assists in supervising the evacuation procedures in the event of an emergency; Presents a professional image while on duty; Performs other duties as assigned; Assists the House Personnel Coordinator in resolving house personnel and procedural issues.
Principle accountabilities: Assures front-of-house activities run smoothly, and that patrons, artists and renters receive high quality service at assigned events; Assures that the Event Report is complete and accurate and that the front-of-house is appropriately secured at the conclusion of assigned events; Maintains current CPR certification.
Qualifications. Must be a high school graduate as well as possess prior experience as a Front-of-House Event Assistant and/or Event Associate in Stocker Center. Current CPR Certification. Effective interpersonal skills. Must have the ability to supervise others. Must be able to work effectively in a team environment and be available for a flexible work schedule which includes evenings and weekends. Should possess a sincere interest in theatre and be willing to work in various areas of the theatre. Should have a proactive customer service philosophy. Must be able to perform moderate lifting (40+ pounds).
About LCCC:
Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelors and masters degree programs.
Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain Countys high school graduates earn college credits through LCCCs high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future.
LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCCs students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success.
Lorain County Community College seeks to hire and employ locally whenever possible. Employees should reside in Ohio, where they can be responsive to on-campus work requirements, and within a reasonable commuting distance of their work location.