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Part Time Front of House Manager

Seattle Seahawks

Seattle, WA

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JOB DETAILS
SKILLS
Americans with Disabilities Act (ADA), Communication Skills, Customer Support/Service, Detail Oriented, Emergency Procedures, Event Management, Finished Goods Inventory Audit (FGI), Food and Beverage Industry, High School Diploma, Hospitality and Tourism, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Lift/Move 25 Pounds, Maintain Compliance, Operations Management, Physical Demands, Safety Training, Theater
LOCATION
Seattle, WA
POSTED
2 days ago
Job Title: Part Time Front of House ManagerDepartment: Event OperationsReports To: Event Production ManagerLocation: WAMU TheaterPOSITION OVERVIEWThe Part Time Front of House Manager is responsible for overseeing all WAMU Theater front-of-house operations on event days to ensure a safe, seamless and positive guest experience. This role serves as the primary liaison between departments, confirming readiness prior to opening, managing guest-facing operations during events and supporting post-event reporting and follow-up.ESSENTIAL DUTIES AND RESPONSIBILITIES* Oversee front-of-house operations on event days, including patron ingress/egress, ticket scanning, line queuing, merchandise, guest seating, ADA accommodations, VIP/hospitality spaces and overall facility presentation* Conduct pre-doors readiness checks with all departments (Guest Services, Security, Food & Beverage, Box Office, Housekeeping, etc.) to ensure staffing, coverage and operations meet standards* Lead line management and ingress flow to provide an efficient and welcoming arrival experience* Act as the front-of-house liaison for operational issues or emergencies, advising the Manager on Duty and supporting department leads in response efforts* Collaborate with department managers to align event staffing and provide day-of support to part-time event staff* Monitor and maintain the professional presentation and cleanliness of all front-of-house areas throughout the event* Ensure compliance with theater policies, safety requirements and emergency procedures* Partner with the Senior Manager of Theater Operations on event recaps and contribute to post-event reporting, including incidents, damages and areas for improvement* Represent the theater with professionalism and deliver excellent customer service across all guest-facing touchpointsEDUCATION AND QUALIFICATIONS* High school diploma or GED required* Must be 18 years of age or older* Prior experience in event management, theater operations, hospitality or customer service preferred* Strong leadership, communication and interpersonal skills with the ability to work effectively across departments* Proven ability to remain calm and professional when responding to operational issues or emergencies* Detail-oriented with a focus on maintaining high standards of guest experience and venue presentation* Comfortable giving direction to part-time staff and contracted labor in a professional manner* Familiarity with ADA requirements, emergency procedures and crowd management is a plusWORK ENVIRONMENT & PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Primarily takes place in a live event theater environment, including front-of-house areas and backstage spaces* Must be able to stand or walk for extended periods and navigate stairs, ramps and crowded areas* Able to lift or move items up to 25 lbs occasionally* Fast-paced, dynamic environment requiring focus, situational awareness and adaptability* Exposure to noise, stage lighting and other indoor event conditions may occur during some eventsTIMEFRAME / SCHEDULE* This is a part time, event-day position* Work primarily occurs on evenings and weekends in alignment with the theater's event schedule* Hours may vary depending on event setup, duration, and post-event duties, including pre-event readiness checks and post-event reportingCOMPENSATIONThe hourly rate for this position is: $29.50The hourly range applies to the current posting. The posted hourly range may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.Company: FGI

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Seattle Seahawks