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Part Time Customer Service Representative/Front Desk Associate

Big Brainbox

Frisco, TX

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JOB DETAILS
SKILLS
ADP, Administrative Skills, Communication Skills, Customer Relations, Customer Support/Service, Interpersonal Skills, Multitasking, Operational Support, Operations, Operations Management, Organizational Skills, Resolve Customer Issues, Sales, Sales Support, Track Customer Issues, Training/Teaching, Up-Selling
LOCATION
Frisco, TX
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Flexible schedule
  • Training & development

ABOUT US
Big Brainbox is an education company that helps students learn through hands‑on STEM experiences. We serve homeschool, after‑school, and neurodivergent communities, focusing on confidence, curiosity, and real‑world skills. Our environment is welcoming, engaging, and family‑focused.

POSITION OVERVIEW
We are seeking a friendly, customer-focused Part Time Customer Service Representative/Front Desk Associate to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and has a strong background in customer service and sales. The associate will be the first point of contact for guests and clients, ensuring a welcoming experience while also supporting sales efforts and daily front desk operations.


WHAT YOU'LL DO
  • Greet and assist students, families, and visitors in a warm, professional manner
  • Manage front desk operations, including check-ins, scheduling, and phone inquiries
Handle customer questions, concerns, and requests with a solutions-oriented mindset
  • Promote and sell services, memberships, or products to meet sales goals
  • Maintain accurate records of customer interactions and transactions
  • Keep the front desk and reception area clean, organized, and presentable
  • Process payments and manage basic administrative tasks
  • Assist with class and camp check‑in and check‑out
  • Support customer service needs calmly and professionally
  • Communicate with instructors and staff to support daily operations
  • Handle confidential information responsibly
WHO WE'RE LOOKING FOR
  • Previous experience in customer service required
  • Sales experience or a proven ability to upsell and recommend services/products
  • Experience working a front desk or reception role preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Professional demeanor and positive attitude
  • Comfortable using scheduling software, POS systems, and basic computer applications
  • Reliable and punctual with flexible availability
WHAT WE OFFER
  • Competitive part‑time pay based on experience
  • Flexible scheduling
  • Supportive, team‑oriented work environment
  • Opportunity to work for a mission‑driven education company
  • Hands‑on experience working with families and students
  • Employee discounts through ADP

About the Company

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Big Brainbox

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