Business Growth, Call Centers, Communication Skills, Customer Support/Service, Dental Insurance, Documentation, Electricity, Multiplatform/Cross-Platform, Multitasking, Organizational Skills, Plumbing, Prescription Drugs, Problem Solving Skills, Small Business, Small Company, Systems Administration/Management, Time Management, Track Customer Issues, Training/Teaching, Vision Plan
Looking to TRADE UP to a better opportunity? Brown Cooling, Heating, Plumbing and Electrical is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.
Responsibilities
- Provide professional customer support via phone, email, chat, and multiple service platforms
- Efficiently switch between platforms and systems while assisting customers
- Handle multiple tasks and customer inquiries in a fast-paced environment
- Maintain accurate customer records and documentation
- Resolve issues in a timely and positive manner
Follow company procedures and meet performance expectations
Requirements
Must be available to work nights, weekends, and holidays
- Ability to quickly switch between multiple platforms and applications
- Strong multitasking abilities in a fast-paced environment
- Fast learner with the ability to adapt quickly
- Basic to intermediate computer skills required
- Excellent communication and problem-solving skills
- Previous customer service experience is a plus
What We're Looking For
Why join our team:
We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
- Uncapped Pay Potential
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
Who we are:
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
If this sounds like the perfect opportunity for you, don’t wait! Apply today!
We are an Equal Employment Opportunity Employer
Job Type: Part Time
Salary: $15-18 per hour
Benefits:
- Matching 401(k)
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
Ability to commute/relocate:
- Birmingham, AL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call Center or Customer Support (1+ year required)
Work Location: In person