The Part Time Customer Service Associate delivers exceptional customer service to ensure satisfaction and foster customer loyalty, creating a supportive environment for employees to excel.
They handle first contact resolution and manage customer interactions on-site, addressing issues promptly with professionalism and hospitality.
The role includes serving as the primary NPS liaison, analyzing feedback to identify improvement opportunities, and implementing strategies to boost guest satisfaction.
The associate communicates customer needs to staff, provides coaching, and ensures adherence to company policies.
Qualifications include 3+ years in customer service, with experience in operations and sales; rental car experience is a plus.
Strong communication, relationship-building, problem-solving, and decision-making skills are essential.
Benefits include up to 40% off standard rental rates, supporting your growth and passion.
Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can be found at www.abouthertz.com.
Learn more about Hertz by visiting www.hertz.com
Hertz is an Equal Opportunity Employer.