Position Summary: The Crisis Call Center Specialist provides immediate support for individuals experiencing suicidal thoughts, mental health or substance use crises, and other emotional distress. Our call center also supports, a Behavioral Health Access Line (BHAL), EPICC (Engaging Patients in Care Coordination), and other behavioral health business lines. As a part time Crisis Call Center Specialist, you will serve as the first point of contact for individuals in crisis by providing evidence-based assessment, intervention, and referral services. Crisis Call Center Specialist work within a clinical framework to ensure safety, stabilization, and linkage to ongoing care when appropriate. Key Responsibilities: - Answer incoming 988, BHAL, EPICC, and other designated behavioral health lines.
- Conduct thorough risk assessments for suicide, self-harm, substance use, and other crisis situations.
- Provide crisis intervention, stabilization, and safety planning using best-practice models.
- Determine appropriate level of care and coordinate warm handoffs or referrals to community partners, crisis teams, or treatment providers.
- Engage in follow-up and care coordination when required by program protocols.
- Accurately document all contacts in compliance with agency, state, and federal requirements.
- Maintain strict adherence to confidentiality, HIPAA, and Lifeline standards.
- Participate in case consultation, clinical supervision, and ongoing professional development.
Qualifications: - Minimum of a bachelor's degree in psychology, social work, counseling, or related behavioral health field required (master's preferred).
- Licensed or license-eligible clinicians (e.g., LPC, LCSW, LMFT, LMSW) strongly preferred.
- Minimum of three years' experience in crisis intervention, behavioral health, or substance use treatment required.
- Demonstrated ability to apply evidence based clinical judgment handling high stress, fast paced call volume.
- Proficiency in risk assessment, motivational interviewing, and crisis de-escalation skills.
- Strong written and verbal communication, with competency in electronic health documentation.
- Flexibility to work evenings, overnights, weekends, and holidays as needed.
Schedule & Compensation: - Part-time position with minimum of 16hrs per week, flexible scheduling; weekdays, weekend days, and holiday availability required.
- Competitive hourly wage.
- Clinical supervision and ongoing training provided.
Work Environment: - This is a completely remote position once you have successfully completed the 5 day in person new hire orientation.
- Must live within 1hour of the Greater Kansas City Metropolitan area.
- Must have reliable and secure internet service.
Supportive team with access to supervision and staff wellness resources.
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