Communication Skills, Computer Skills, Customer Service Management, Customer Support/Service, English Language, Enterprise Applications, Handsets, High School Diploma, Information Technology & Information Systems, Mobile Web Programming, Multilingual, Multitasking, Payment Processing, Problem Solving Skills, Reimbursement, Spanish Language, Technical Support, Telephone Skills, Wireless Communications
Job Type
Full-time
Description
PART TIME BILINGUAL CSR
Shift: 3pm-9pm (any 5 days Monday - Saturday)
Location: Remote with initial training in Dublin, Ohio
Full-time, Hourly
Department: OPS
Reports to: Customer Service Manager
We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!
We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. The schedule for this job is 10am - 7pm, weekdays, OFF Sunday & 1 weekday.
Respond to Customer calls in both English and Spanish languages and help with issues related to:
- Activation of SIM cards
- Complete port-in activations
- Explaining activation issues, transactions, and terms
- Contact carriers to resolve activation issues or verify activations
- Develop and maintain a good relationship with merchants, Master Agents, and Employees
- All other duties as assigned
Requirements- Fluent in both Spanish and English
- Ability to multi-task and work under pressure
- Strong technical and computer skills
- Pleasant attitude, treat customers in a friendly and courteous manner
- Patient and passionate personality
- Communication skills
- Ability to work in a fast-paced environment
- High School Diploma
- College coursework a plus
Why Should You Apply?- Paid Time Off
- Up to $300 monthly bonus
- Comprehensive Medical, Vision and Dental
- Matching 401k up to 4%
- FMLA and Life Insurance
- Tuition Reimbursement
- Wellness Program
- Employee Growth and Development Reimbursement Program
- Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
- Beautiful nearby walking paths and park
- Fun, value centered work atmosphere
- Flexible work environment
Salary Description
$17/hour