Parking Supervisor - Valet & Garage Operations

Parking Supervisor - Valet & Garage Operations

Full-Time |

Position Overview

The Parking Supervisor is responsible for overseeing daily valet and weekend garage operations, ensuring exceptional guest service, maintaining operational efficiency, and supporting parking staff. This role serves as a key liaison between management, tenants, employees, and guests while upholding company standards and expectations.

General Responsibilities

• Maintain a minimum of 36+ on-site hours per week, including nights, weekends, holidays, valet operations, garage operations, and special event/pop-up tours.
• Submit weekly valet schedules for management approval. Schedules are subject to change based on operational needs.
• Demonstrate a positive attitude and professional outlook that aligns with the standards and values of Jamestown/NAP.
• Hold yourself and team members accountable to company policies, procedures, and service standards.
• Build and maintain strong relationships with tenants and coordinate valet schedules based on property needs and upcoming events.
• Stay informed about tenant activities and communicate upcoming events as needed.
• Communicate effectively and promptly with Parking Management regarding valet and garage operations, employee performance, events, guest concerns, and operational issues.
• Participate in Levee and Jamestown meetings as required.

Garage Operations Responsibilities

• Supervise and assist with weekend garage operations.
• Monitor vehicle counts and direct guests to available parking spaces.
• Observe and manage traffic flow throughout the garage.
• Inspect parking equipment regularly and ensure all systems remain operational.
• Provide assistance to garage guests and maintain a high level of customer service.
• Address guest concerns and contribute to a positive guest experience.

Valet Operations Responsibilities

• Supervise Valet operations.
• Work scheduled valet shifts as needed.
• Ensure smooth and efficient operation of the valet circle.
• Support valet attendants during peak traffic periods and special events.
• Conduct regular uniform inspections and vehicle spot audits.
• Ensure all team members deliver exceptional guest service and maintain company standards.
• Promote a professional, safe, and welcoming environment for guests and tenants.

Key Expectations

• Strong leadership and communication skills.
• Ability to work independently and in a fast-paced environment.
• Commitment to outstanding guest service.
• Dependable attendance and scheduling flexibility.
• Professional appearance and conduct at all times.