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Parent Services & Program Manager

Community Action Planning Council

Watertown, NY

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JOB DETAILS
SKILLS
Business Services, Childcare, Communication Skills, Customer Support/Service, Data Entry, Database Administration, Detail Oriented, Email Management/Administration, Mail Processing, Newsletter, Presentation/Verbal Skills, Project/Program Management, Research Skills, Telephone Skills, Writing Skills
LOCATION
Watertown, NY
POSTED
1 day ago
JOB SUMMARY: The CCRC Parent Services and Program Manager is responsible for managing CCRCs Parent Services, providing support to the Legally Exempt Child Care Program and the Child and Adult Care Food Program (CACFP), the other CCRC programs, and assisting the Director with the program operations. For Parent Services, the Manager will be responsible for providing, recording, promoting, and reporting on child care referrals in the service area. The activities include, but are not limited to, extensive customer service, data entry, providing information about quality indicators for child care, and offering solutions for child care needs. The Manager will provide support to the Legally Exempt Child Care Program by entering initial applications, assisting with inspections, and occasional filing. For the CACFP Program the Manager will assist with entering program data, assist with in-home monitoring visits, and other filing/paperwork. Supports to the CCRC Director and other programs includes a variety of tasks including managing the daily mail, registration for trainings, managing incoming phone calls and emails. The Manager will provide support to parents, child care providers, and community partners, and contribute to the CCRC vision of ensuring that the community has access to and support for high-quality child care. ESSENTIAL JOB FUNCTIONS: THE MAJOR RESPONSIBILITIES OF THIS POSITION INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: Support CCRC programs with clear and respectful communication that contributes to a positive work environment. Become knowledgeable on and be able to speak about CCRC programs: Parent Referrals, Child and Adult Care Food Program, Provider Services, and Business Services, and Program Registration. Apply strong customer service skills to provide child care referrals to families by phone, in-person, and on-site as needed. Maintain and manage database (ESCCM) to ensure all data points are recorded. Assist child care providers with updates to their ESCCM profile, at least annually. Ensure that providers understand CCRCs role in enrollment. Follow-up with customers to determine if child care was found and support additional needs. Using strong verbal communication skills, research, schedule, and attend appropriate outreach events to inform parents and families about CCRCs programs and services. With strong written skills, develop a monthly newsletter directed toward parents with topics relating to early childhood and young children. Using a high degree of organization and attention to detail, enter Legally Exempt Enrollment Applications into CCFS2 system. Must have be comfortable in conducting Legally Exempt child care inspections in the homes of Legally Exempt Child Care Providers. EDUCATION: Associate Degree in early childhood education, human services or business preferred. WORK EXPERIENCE: 1-3 years in an office setting or regulated daycare facility. An equivalent combination of training and experience will be considered. TO APPLY, submit letter of interest with updated resume, transcripts, and completed employment application form to Community Action Planning Council of Jefferson County, 518 Davidson Street, Watertown NY 13601, Fax 315-785-0892, or email scolligan@capcjc.org. Applications will be accepted until the position is filled. Application form available at www.capcjc.org.

About the Company

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Community Action Planning Council