Parent Partner NCDSS

Job Title: Parent Partner NCDSS  

Staff Category: Part-Time or Per Diem 

Department: EPC 200: Programming 

Reports to: Director of Programs 

Supervises: N/A 

FLSA Classification: Non-Exempt 

Effective Date: 5/8/2026

Position Summary: 

Facilitates in-home, evidence-based parenting classes and coached visitations referred by the Niagara County Department of Social Services. Evening and weekend availability is required.  

Essential Functions: 

• Maintains and manages a reasonable case load. 
• Conducts intakes of parents referred to the Parent Partners program by Niagara County DSS. 
• Facilitates individual, in-home, evidence-based parenting education classes. 
• Provides supervised visitation, based on the coached visitation model, for parents who have had their children removed from their care due to abuse and/or neglect. 
• Ensures completion of appropriate paperwork for record keeping and billing daily. 
• Prepares billing for finance as required. 
• Coordinates maintenance of database of participant information. 
• Writes monthly progress reports for NCDSS and courts.  
• Seeks to engage families through a strengths-based lens with the ultimate goal of reunification. 
• Works with Finance department on policies and procedures. 
• Works with Parent Partner Supervisor to maintain reporting requirements, data entry, evaluation forms, and other contract requirements. 
• Reports participant attendance to inquiring sites ensuring a valid release of information form is on file. 
• Reviews assessments and refers parents to other agencies  
• Identifies appropriate resources for parents as needed. 
• Grows a network of resources for participants by connecting with other community agencies. 
• Communicates with supervising manager/director to maintain safety of participants, facilitators and staff. 
• Provides follow up support after parents have completed the program(s) 
• Other duties as assigned by management. 

Education and Experience: 

• Associate’s degree in a related field and a minimum of five (5) years of experience, Bachelor’s degree in a related field and a minimum of two (2) years of experience or Master’s Degree and one (1) year of experience in Human Services. 
• Case management, in-home visitation or coached visitation experience. 
• Computer skills including proficiency in Microsoft Office (Word, Excel). 
• Salesforce experience is a plus. 
• Experience working with NCDSS and Connections system preferred. 
• Available on a flexible schedule based on program requirements, including evenings and weekends. 
• Mandated Reporter Certification (EPIC will provide). 
• Trauma Informed Care (EPIC will provide). 

Knowledge, Skills and Abilities: 

• Strong written and verbal communication skills. 
• Strong attention to detail, organizational skills. 
• Strong ability to multitask and meet deadlines. 
• A reliable, responsible attitude with a compassionate approach. 
• Effectively build and maintain external and internal relationships and provide a high level of service. 
• Ability to work within a team structure as well as independently. 
• Competency working with diverse cultural and ethnic populations. 
• Ability to interact with participants using a strengths-based approach. 
• Demonstrated capability to conduct oneself in a calm and professional demeanor when dealing with people and/or with difficult situations. 
• Ability to maintain participant confidentiality at all times. 
• Comfortable working with at risk participants, including those with mental health diagnosis. 
• Actively contributes to a positive work culture.  
• Must have reliable transportation. 
• Must be willing to work a flexible schedule that includes possible evenings and weekends (dependent upon case needs). 

Physical Requirements/Working Conditions: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to stand, walk, and sit for long periods of time.    
• The employee is required to regularly reach with arms and hands; use hands to handle.  Hands and fingers frequently perform repetitive motion including typing/keying.   
• Occasionally the employee will lift and/or move up to 50 pounds.   
• This job requires close vision, peripheral vision, depth perception and the ability to adjust focus.  Employee is required to regularly talk and hear.