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Parent Education and Lactation Coordinator

Baystate Health

Springfield, MA

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JOB DETAILS
SALARY
$108,180–$124,342 Per Year
SKILLS
Clinical Nursing, Coaching, Consulting, Dental Insurance, Hospital, Kronos Products, Leadership, Maintain Compliance, Marketing Communications, Massage Therapy, Mentoring, Nursing, Organizational Skills, Outpatient Care, Patient Care, Patient Education, Process Improvement, Project/Program Management, Quality Assurance, Quality Management, Quality of Care, Registered Nurse (RN), Regulations, Reimbursement, Research Nursing, Social Media, Staff Development, Training/Teaching, Training/Teaching Curriculum, Vision Plan
LOCATION
Springfield, MA
POSTED
30+ days ago
Where Every Birth Has a Story—and You’re Part of It


We are seeking an experienced and passionate Registered Nurse with IBCLC certification to work as a Lactation Services & Parent Education Coordinator. This role partners closely with the Manager of Postpartum/OB Services and plays a key role in advancing quality, education, and patient-centered maternity care.


Position Overview


Reporting to the Manager of Postpartum, OB Services, this RN serves as a clinical and operational leader for Lactation Services and Parent Education. The role functions as a clinical resource to nursing staff and interdisciplinary partners, leads quality improvement initiatives, and ensures evidence-based, compliant, and high-quality care delivery across OB Services.


Leadership & Team Support


+ Support interviewing, onboarding, orientation, and training of new team members

+ Provide mentorship and real-time coaching at the unit and department level

+ Partner with management on staff feedback, issue escalation, and annual evaluations

+ Coordinate staff scheduling and verify timekeeping (Kronos)


Education & Professional Development


+ Provide ongoing education to nursing staff, students, midwives, and OB providers

+ Collaborate with the OB Educator on staff development initiatives

+ Present and participate in monthly Postpartum, Lactation, and Parent Education meetings


Clinical Practice


+ Provide inpatient and outpatient lactation consultations and advice calls as needed

+ Serve as a clinical expert and resource for lactation and parent education services


Program & Quality Oversight


+ Lead and manage projects supporting OB Nursing Leadership priorities

+ Monitor effectiveness and efficiency of care delivery using data-driven outcomes

+ Develop, recommend, and monitor process improvements and redesign initiatives

+ Support annual patient care guideline review and quality improvement efforts


Collaboration & Compliance


+ Act as liaison to key departments including L&D, Postpartum, WETU, Quality, PCS, Professional Development, and Nursing Research

+ Serve on or liaise with OB clinical committees and the Perinatal Committee

+ Implement and track CHAMPS (Communities and Hospitals Advancing Maternity Practices) requirements

+ Ensure adherence to system policies, regulatory standards, and applicable laws


Parent Education & Community Presence


+ Oversee parent education programs, curriculum, registration, and inpatient education support

+ Maintain public-facing content including website and social media in partnership with Marketing & Communications


THE ADVANTAGES OF WORKING WITH BAYSTATE!


+ Excellent Compensation

+ High-quality, low-cost medical, dental and vision insurance

+ Pet, home, auto and personal insurance

+ Certification and continuing education reimbursement

+ 403b retirement company match & annual company contribution increase based on years of service

+ Life insurance

+ First time homebuyer program

+ Free money coach advice from a certified professional

+ Reimbursement for a variety of wellbeing activities, included but limited to: gym membership and equipment, personal trainer, massage and so much more!


Required Qualifications


+ Active RN License

+ IBCLC certification

+ Minimum 3 years of experience in lactation nursing

+ BSN Required


Education:


Bachelors Degree in Nursing (Required)


Certifications:


International Board Certified Lactation Consultant - International Board of Lactation Consultant ExaminersInternational Board of Lactation Consultant Examiners, Registered Nurse - State of MassachusettsState of Massachusetts


Compensation


Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.


Minimum - Midpoint - Maximum


$108,180.00 - $124,342.00 - $147,097.00


Equal Employment Opportunity Employer


Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About the Company

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Baystate Health