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Parent and Family Coordinator

Utah State University

Logan, UT

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JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Communication Skills, Continuous Improvement, Customer Relationship Management (CRM) Systems, Diversity, Event Management, Faculty Administration, Gymnastics, Higher Education, Logistics, Material Moving, Needs Assessment, Onboarding, Online Communications, Organizational Skills, People Management, Presentation/Verbal Skills, Program Evaluation, Project Management Software, Project/Program Coordination, Schedule Development, Soccer, Staff Development, Time Management, Typing, Volleyball, Web Programming, Writing Skills
LOCATION
Logan, UT
POSTED
1 day ago
Overview

Utah State University is seeking two highly organized and student-centered professionals to join the Student Orientation and Transition Services (SOTS) team. We are hiring from a single applicant pool to fill two positions: the Onboarding Parent Coordinator (ProgramCoordinator I) and the Transition Parent Coordinator (Program Coordinator I). Applicants should indicate in their application and cover letter which position(s) they are interested in being considered for.

Both coordinators will support Parent and Family Programs at Utah State University by coordinating communications, events, and engagement initiatives for parents and supporters of prospective, incoming, and current students. These positions serve as a key point of contact for families, helping them navigate the student experience while developing programs, managing communications,and collaborating with campus partners to enhance family engagement and student success. Both coordinators assist with program logistics, technology platforms, student staff supervision, and continuous improvement efforts across parent and family initiatives.

The Onboarding Parent Coordinator will work with prospective and incoming parents, helping them through orientation and the transition to Utah State.
The Transition Parent Coordinator will work with current parents, ensuring they have continued support and connections to the rest of the university.

We are passionate about Utah State University, its land-grant mission, and helping students find their path to higher education. Our office centers its work around four core values: impact, growth, connection, and innovation. As a benefitted USU employee, you will receive: 14.2% of gross income paid to a retirement account, 13 paid holidays per year, 22 vacation days per year, 12 days of sick leave per year, excellent health and dental insurance, long-term and short-term disability insurance, and tuition reduction benefits. Explore the full list of benefits at

Responsibilities

  • Coordinate and deliver parent and family programs, services, and engagement initiatives that support families of prospective, incoming, and current students across the Utah State University system.
  • Develop, schedule, and manage communications for parents and supporters through email, web, and other communication platforms to ensure families receive timely and accurate information.
  • Plan and execute parent and family events, including orientation programs, family engagement activities, and other university-sponsored initiatives.
  • Serve as a primary point of contact for parents and supporters, responding to inquiries and connecting families with appropriate campus resources and services.
  • Collaborate with university departments and campus partners to develop resources, communications, and programming that support student success and family engagement.
  • Maintain and update program content across websites, communication platforms, and orientation systems to ensure information is current, accurate, and accessible.
  • Utilize technology platforms and data tools to manage programs, monitor engagement, evaluate outcomes, and inform continuous improvement efforts.
  • Assist with the hiring, training, supervision, and development of student employees supporting parent and family programs.
  • Support sponsorship, partnership, and outreach efforts that enhance parent and family engagement opportunities.
  • Collect and analyze feedback from families and campus stakeholders to identify needs, assess program effectiveness, and recommend improvements.
  • Represent Student Orientation and Transition Services at university events, presentations, and outreach activities.
  • Perform other duties and special projects as assigned.
Qualifications

Minimum Qualifications:
  • Bachelor's degree and one year of progressively responsible related experience or an equivalent combination of education and experience.
  • Experience contributing to programs, projects, or communication plans.
Preferred Qualifications:
  • Experience with parent and family programs or a related field at an educational institution.
  • Experience managing communication strategies across different populations.
  • Experience with CRM systems, communication platforms, or orientation software (e.g., ADG, CampusESP, Blackthorn).
Knowledge, Skills, and Abilities:
  • Skill in connecting authentically and communicating effectively with students and their families.
  • Strong understanding of student development theory, onboarding best practices, and transition programming, with the ability to apply these concepts in designing effective support for various populations.
  • Excellent written and verbal communication skills that support clear, accurate, and audience-appropriate messaging.
  • Skill in communicating confidently and professionally with associate deans, faculty, administrators, and staff.
  • Ability to process, recall, and accurately apply detailed technical information across varied scenarios.


Required Documents

Along with the online application, please attach:
  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"
  2. Cover letter to be typed/pasted at the end of your application (iForm)
  3. Answer the following questions within the application:
    • Which position are you interested in? Orientation Parent Coordinator, Transition Parent Coordinator, or both?
    • What qualifications or experience would you bring to the role?


**Document size may not exceed 10 MB.**

Advertised Salary

$45,670 plus excellent benefits

ADA

Employees usually work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions (such as typing). Occasionally during outdoor events, incumbents may not be protected from weather conditions and may be exposed to extreme heat and extreme cold. Incumbents may be required to lift, push, and/or pull objects up to 50 pounds and be required to walk and/or stand for long periods of time.

University Highlights

Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies' long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women's volleyball, three consecutive Mountain West tournament titles in women's soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

*updated 12/2025

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies:

Matthew Pinner

Executive Director

Civil Rights & Title IX Office

matthew.pinner@usu.edu

435-797-1266 | Old Main Rm. 401D

1475 Old Main Hill, Logan, UT 84322

Cody Carmichael

Title IX Coordinator

cody.carmichael@usu.edu

435-797-1266 | Old Main Rm. 402D

1475 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 | OCR@ed.gov

*updated 10/2025

About the Company

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Utah State University