PAR / Financial Counselor

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 450 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for a talented Patient Access and Financial Counselor to join our team at the Ellen Jones Community Dental Center in Dennis, MA.

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! Join our mission-driven team and help us continue to make a difference!

Role:

The Patient Access & Financial Counselor provides direct services to patients of the Community Health Center by providing scheduling access and financial counseling.

Responsibilities:

• Greets patients upon arrival at health center and promptly and courteously answers incoming phone calls.
• Accurately and efficiently registers new patient to include data entering patient demographic information, managing POS insurance verification process and collecting payments.
• Ensures patient visit is reimbursable.
• Manages patient appointment process.
• Interviews all new patients regarding their insurance eligibility and, as appropriate, reviews patient eligibility.
• Reviews insurance eligibility with all new patients and assists patients in renewing their insurance with Commonwealth Care products.
• Participates in Mass Health Training Forum meetings outside Harbor Health (HHSI) by representing and advocating for HHSI on Financial Counselor issues as directed by supervisor.
• Verifies and/or assists the Senior Patient Access Representative in verifying the Self Pay list for eligibility on a monthly basis and reconciles any discrepancies.

Required/Preferred Education, Experience and Skills:

• High School Diploma or GED
• 1 Year of experience in a professional office environment in an ambulatory healthcare setting preferred
• CAC (Certified Application Counselor required or must be completed within 30 days of employment
• Excellent customer service, organizational, problem solving and priority setting skills and verbal and written communications skills
• Computer literate: proficient in Windows and Microsoft Office Outlook, Word and Excel, proficient use of Internet
• Basic Math and reading comprehension skills
• Ability to effectively and efficiently perform all assigned tasks in fast-paced environment
• May substitute 1 Year of experience for bilingual capacity
• Third party billing experience preferred
• Bilingual skills in the English and Spanish or Portuguese preferred
• Knowledge of current federal and state health insurance regulations/processes preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law).

Shifts may include and evening and Saturday rotation

40 hours weekly