Administrative Skills, Analysis Skills, Case Management, Community and Social Services, Conflict Resolution, Crisis Intervention, Cross-Functional, Data Collection, Data Entry, Documentation, Driver's License, Food Safety, Funding, Fundraising, Higher Education, Inventory Levels, Inventory Management, Logistics, Mentoring, Operations, Operations Management, Order Supplies, Organizational Skills, Problem Solving Skills, Project/Program Coordination, Project/Program Management, Staff Training, Team Player, Volunteer Management
Position Information
General Information
Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 012620 NC Salary Grade Equivalency NC07 Classification Title Student Services Specialist - Journey Working Title Pantry Coordinator Salary Range $39,058 - $49,275 Anticipate Hiring Range $39,058 - $48,823 FLSA Status Non Exempt Division Student Affairs Department Dean of Students (Adm) Work Unit Dean of Students Work Schedule
8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position
The Coordinator of the Jamil Niner Student Pantry (Pantry Coordinator) supports the day-to-day operations of the Pantry and assists with providing direct support to students experiencing basic needs insecurity. Under the supervision of the Program Director for Basic Needs Services, the Pantry Coordinator is responsible for maintaining pantry inventory and cleanliness, coordinating volunteer and student staff schedules and training, assisting with donation logistics, managing the pantry's communication and outreach efforts, and engaging with students and community members utilizing the pantry. This position is vital to the operational efficiency and welcoming environment of the pantry.
Minimum Education/Experience
Required Minimum Qualifications:
Bachelor's degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
Essential Job Duties
Pantry Operations and Inventory Management
- Maintain daily operations of the pantry during open hours, including setup, student check-in, stocking, cleaning, and closing procedures.
- Monitor inventory levels, organize supplies, and support ordering and restocking efforts.
- Track donation intake and organize food drives in collaboration with campus and community partners.
- Maintain cleanliness and organization of the pantry space in accordance with food safety guidelines and departmental/university expectations.
- Assist in documenting and tracking food waste and shopper usage for reporting and improvement efforts.
Shopper Engagement
- Serve as a frontline point of contact for students utilizing the pantry, providing a welcoming and judgment-free experience.
- Help connect students with other basic needs services and programs (e.g., Swipe Out Hunger, Short-Term Housing) in coordination with the Program Director.
- Assist the program director with non-clinical case management of shoppers with elevated needs, meeting with students one-on-one and developing individualized support plans
- Maintain confidentiality and practice sensitivity when working with students in need.
Administrative Support
- Assist in collecting and entering data for reports on pantry usage, volunteer hours, and outreach impact.
- Support grant or fundraising efforts by providing usage data, testimonials, or assisting with event logistics.
- Assist with recruitment, training, scheduling, and supervision of volunteers, student workers (graduate and undergraduate), and interns to ensure adequate pantry staffing during operating hours and events.
- Provide ongoing guidance and mentorship to volunteers, student workers, and interns regarding professionalism and service-oriented practices.
- Attend relevant programmatic events, meetings, and training sessions as assigned by the Program Director.
- Performs other duties as assigned by the Program Director or designee.
Other Work Responsibilities Departmental Preferred Experience, Skills, Training/Education
- Familiarity with college student development or basic needs insecurity associated with the college experience.
- Knowledge of government regulations pertaining to students, including FERPA, HIPAA, Title IX, Section 504, and the Americans with Disabilities Act. Demonstrated sensitivity to the concerns and needs of a college student population.
- Demonstrated experience navigating and building partnerships with community social services and resources.
- Experience in crisis intervention or conflict resolution, response, and assessment, with the ability to diffuse crisis situations, problem solve, and analyze complex problems.
- Familiarity working cooperatively with others in a multidisciplinary team environment.
Necessary Licenses or Certifications
A valid driver's license. The incumbent in this position will be required to drive university owned vehicles, such as a van.
Work Location Jamil Niner Student Pantry Posting date 06/08/2026 Closing date 06/22/2026 Proposed Hire Date 07/20/2026 Contact Information Special Notes to Applicants
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- Do not write 'see resume' on your application when completing the job duties section.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- How did you hear about this employment opportunity?
UNC Charlotte Website
HERC Job Board
Inside Higher Education
Mitratech Circa (formerly known as Local JobNetwork)
Another Website
Agency Referral
Advertisement/Publication
Personal Referral
Other
Where did you learn about this posting?
(Open Ended Question)
- Do you have a Bachelor's Degree or an equivalent combination of training and experience?
No
Yes- I have Bachelor's Degree or Higher
Yes - I have an Associate's Degree and at least two (2) years of experience related to the position
Yes- I have a High School Diploma/GED and at least four (4) years of experience related to the position
- Do you have experience in crisis assessment and response/intervention?
Yes
No
- Do you have working knowledge of government regulations pertaining to students, including FERPA, HIPAA, Title IX, Section 504, and the Americans with Disabilities Act? Please explain:
(Open Ended Question)
Applicant Documents
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
Optional Documents