Panel Program Specialist

Founded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type offacility, from office towers and factories to data centers and hospitals.

Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatchedsupport to ensure projects run smoothly and downtime is minimized.

With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes.

Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact.

We are currently hiring for the role of Panel Program Specialist.

Summary

The Panel Program Specialist is responsible for driving Kele's panel processes by maintaining open lines of communication with customers and internal stakeholders. Ensure operating procedures are streamlined to improve efficiency and aligned to fulfill customer needs and requests. The Panel Program Specialist also assesses and assists in costing efforts for the assigned panel programs, by ensuring timely processing of orders, assisting in material selection, and clarifying customer requirements.

Key Responsibilities:

• At the direction of the Panel Preconstruction Manager, proactively support Kele's panel program by developing close working relationships with key personnel of accounts on corporate, divisional, and departmental levels to ensure fulfillment of panel orders;
• Demonstrate an understanding of current panel program operating procedures, recommend, and develop new procedures when business outcomes dictate;
• Develop a thorough knowledge of the business processes, activities, and technologies of Kele's panel program customer base;
• Interact with Panel Shop management, Panel Engineering, and associated personnel to ensure alignment between production processes and panel program customer needs;
• Collect, analyze, document, and present data related to panel sales and production both internally and externally;
• Manage the resolution of inquiries from panel program customers by investigating problems, developing solutions, preparing reports, and making recommendations to support the customers' and Kele's shared goals;
• Coordinate and drive internal communications within Kele related to panel program;
• Interact with Panel Engineering to review customer supplied drawings and bills of material to ensure that correct products are selected and, if required, adhere to UL standards;
• Support sales efforts in panel focused engagements with customers;
• Develop implementation strategies for customer panels and harmonize with Kele process;
• Interact with customers pertaining to drawings and bills of material submitted from sales;
• Interact with vendors to collect specific pricing information or external labor needs;
• Participate in training opportunities and self-study to increase product and industry knowledge and to improve personal performance.

• Two to four years of undergraduate work, associate degree, or applicable certification
• Minimum of two years of related work experience
• Proficiency in Microsoft Office to include Word, Excel, and Outlook. Ability to learn and use company software.
• Requires ability to learn and select appropriate work procedures for several diversifiedtasks; to analyze problems and determine corrective measures within established framework; to initiate prescribed corrective action or to seek supplemental direction as required; limited creative thought.
• Accountable for efficient use of own time and effective utilization of assigned workmaterials by self and/or others, responsible for maintaining inventories or supplies or for preparing or recording financial or other information, charts or accounts; or exercises considerable care and initiates precautions within established framework to assure that own work and/or work of others in completed in a manner free from recognized errors. General review of work by others.
• Frequent contact in person, via phone and e-mail with employees, other departments and/or customers, vendors, outside agencies, etc., where contacts are made within the context of standard procedures or practices but may require some tact and diplomacy. Ability to deliver simple and understandable content while presenting to company leadership.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from customers, managers, or the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• While performing the duties of this job, the employee is regularly required to talk or hear; use hands to finger, handle or feel; and reach with hands and arms. Manual dexterity to perform keyboarding functions is required. The employee is required to sit for long periods of time and is occasionally required to stand and walk. Required to lift up to 10 pounds.

• Medical, vision, and dental insurance
• HSA
• FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays
• Tuition reimbursement