Palliative Care Program Manager

• Establish and maintain strong, effective communication with health and social care professionals across care settings to ensure continuity and quality of palliative care.
• Influence, negotiate, and collaborate with healthcare professionals to promote and deliver high-quality, patient-centered palliative care services.
• Lead and coordinate with internal teams and external agencies to address the complex needs of palliative care patients, including psychological, spiritual, social, and financial concerns, as well as discharge planning.
• Oversee the daily operations, including staff supervision, scheduling and resource allocation.
• Operates independently across both hospital and community environments, ensuring consistent standards of care and program accessibility.
• Actively support and participate in multidisciplinary team (MDT) meetings, contributing clinical expertise and insight into service planning and patient care strategies.
• Evaluate palliative care service delivery on an ongoing basis; identify opportunities for improvement, propose enhancements, and implement changes in collaboration with senior leadership.
• Delegate administrative functions appropriately to maximize clinical efficiency and focus on strategic program management.
• Maintain current knowledge of best practices, standards, and innovations in specialist palliative care to inform clinical practice and staff education.
• Lead business operations for the palliative care program, including development of productivity and cost-efficiency strategies, workflow optimization, and staff utilization planning.
• Develop and implement strategic plans to expand palliative care services across various settings (e.g., hospital, home-based, community clinics).
• Conduct assessments and design plans for service growth, including facility enhancements and resource allocation to meet increasing patient demand.
• Collaborate with the Director of Clinical Services on assigned projects, program development, and strategic initiatives to ensure alignment with organizational goals.

• Must have a good understanding of vendor contractual obligations related to patient care contracts.   
• Strong leadership ability in a fast-paced environment.
• Excellent interpersonal, communication, and critical thinking skills.
• Ability to work with a diverse team while holding the team accountable for productivity goals.
• Ability to discern sensitive issues, respond appropriately, and react quickly.
• Knowledge and understanding of the hospice and palliative care philosophy and hospice and palliative care criteria for admission and the admission process.
• Ability to work well under pressure, meet multiple and sometimes competing deadlines, demands, and changing priorities.
• Ability to coach and mentor others to develop a strong working team.
• Working knowledge of hospice and palliative care Conditions of Participation (COPs) as it relates to clinical operations.
• Understanding of CMS CoPs, Accreditation Standards, & State Certification/Licensing Standards.

• MBA with a focus on Health Care Management.
• Minimum of 2 years of experience in the Health Care Industry, specifically in project management and quality improvement plan implementation and monitoring.
• Hospice and/or palliative care experience preferred.
• Frequent use of private vehicle, typical office equipment, personal cellular phone (cell phone use prohibited while driving) and a computer using the electronic medical records system and Microsoft Office software.

• Exempt position: requires flexibility and may be required to work after-hours, on weekends, holidays, and take administrative call as needed. 
• May be called in during emergencies.

We are a growing hospice provider that provides palliative, hospice and bereavement services. We support to those facing a life-limiting illness, while enabling them to live with dignity, choice and comfort.We provide exceptional care and solution-based choices that align with patient values.We give support with a patient and family focus and are dedicated to the belief that quality of life matters.