At the Hussey-Mayfield Memorial Public Library, we are dedicated to enriching the lives of the communities in Zionsville and Whitestown, Indiana. Our team is at the forefront of library services, embracing modern technologies, creating innovative amenities, and delivering personalized, up-to-date programs. We foster collaboration, knowledge-sharing, and entertainment throughout our community. We are proud to be an Equal Opportunity Employer.

Team members are assigned a “primary library location” to provide consistency for their day-to-day work-life. There will be times when team members are asked to assist at their non-primary location or at community events. This position's assigned primary library location is at the Whitestown Library. 

This is a 25-hour-per-week position requiring a flexible schedule, including evenings and weekends.

POSITION OVERVIEW

The Page Supervisor oversees branch Page and Library Aide staff while also serving as a primary point of contact for patrons, contributing to a positive atmosphere by providing exceptional customer service to HMMPL patrons. This position engages in a range of responsibilities, including supervising Page and Library Aide work activities, assisting patrons on the public service desk, helping with material transit oversight, supporting library staff, material check-ins and outs, holds management, library card registration, and resolution of account inquiries. Additionally, this role serves as a Person-In-Charge (PIC) in the absence of the Branch Manager and Assistant Branch Manager.

We are actively seeking candidates who meet the following qualifications:

• Customer Service Experience
• Supervisory Experience (at least three years)
• Valid Indiana Driver's License (or the ability to obtain one within 6 months of hire)

KEY RESPONSIBILITIES

1. Supervisory Duties

• Provides direction, leadership, and support to staff
• Creates, monitors, and adjusts long-range and weekly schedules for Page and Library Aide staff
• Assists with interviewing, hiring, training, and evaluating performance for assigned personnel
• Participates in regular management meetings to communicate information to staff, listens to staff concerns, and reports them to senior management as appropriate
• Serves as Person in Charge (PIC) in absence of the Branch Manager and Assistant Branch Manager

2. Patron Interaction and Services

• Greet patrons, assess their needs, and direct them to the appropriate resources
• Demonstrate a comprehensive understanding of the library's operations, mission, and available resources
• Assist patrons with library card accounts, including new registrations, verification, policy communication, and payment processing
• Resolve patron account disputes
• Provide readers' advisory services, technical troubleshooting, and reference assistance
• Offer support in locating materials within the library

3. Material Management

• Assist Page and Library Aide staff members with transit administration
• Conduct check-in and check-out of library materials
• Assist patrons at self-check-out stations and provide guidance on technology-related issues
• Manage payments, record transactions, and balance/reconcile cash drawers
• Place, fill, and remove holds on library materials
• Inspect returned materials for damage, addressing missing pieces, and taking appropriate action
• Clear returned materials as needed

4. Administrative and Organizational Tasks

• Participate in opening and closing procedures for the building
• Contribute to the organization of materials through activities such as shelf reading and creating displays
• Fill transit requests and process incoming and outgoing items
• Empty drop boxes, sort materials
• Contribute to library-wide and off-site events

5. Additional Duties

• Collaborate with Technical Services on weeding and identifying needs in the collection
• Assume person-in-charge duties. Attends to patron, security, and building issues as needed
• Attend and actively participate in group meetings, trainings, and stay current on library trends
• Additional duties as assigned

EDUCATION AND WORK EXPERIENCE REQUIREMENTS AND PREFERENCES

Required

• Three to four years of supervisory experience
• Strong verbal and written communications skills for effective interaction with patrons and team members
• Proficient in MS Office and Windows and various devices with the ability to adapt to new technologies and to train on technologies
• Previous experience in customer service and working as a member of a team
• Strong organizational abilities to manage multiple tasks and maintain order
• Sensitivity to diverse patron needs and a commitment to promoting inclusivity

Preferred

• Bachelor's degree
• Experience with Dewey Decimal System and library database apps preferred
• Supervisor experience in a library

Physical Demands

• This position requires physical demands, including reading, writing, maintaining hand-eye coordination, standing, sitting, walking, bending, crawling, climbing, pushing, pulling, and lifting items weighing 15–20 pounds

Employees are expected to perform the job duties listed with or without accommodation. If accommodation is needed, they should request it through the appropriate channels.