SCOPE OF POSITION:
Responsible for the coordination/facilitation of all activities associated with the Patient Access/Financial Services teams, to insure that maximum productivity and accuracy is achieved by all team members. Provide guidance and support to team members. Reports to the Director, PAFS.
RESPONSIBILITIES:
• Coordination of all team activities to include staffing, payroll, scheduling/proper coverage of all shifts/days • Evaluates individual and team performance via PFP system/counsels and disciplines individuals/team as necessary; assists in hiring and recommends termination • Schedules and conducts team meetings on a regular basis, maintaining appropriate records/minutes • Works with team to establish measure and control quality initiatives using TQM/other techniques • Understands and performs all functions related to team; assists in individual functions as necessary • Keeps team/dept. manager informed of all pertinent internal and external information/policies/updates; insures compliance to state, federal and third-party requirements pertaining to team functions • Attends seminars and workshops as scheduled • Develops and presents educational programs/.focus groups for team/patients/staff/community relating to billing/financial issues • Prepares statistical/status reports and special projects for team, management and others as required • Insures optimal performance of all related systems/technology for team; works with Systems Support/Director and Information Services on system projects/implementation and any technology-related issues
TEAMWORK:
Promotes and maintains effective working relationships within a multi-skilled team environment to facilitate dept./hospital vision and goals. Performs related duties as assigned.
REQUIREMENTS:
• Knowledge and ability to use PC/CRT and other technology required in the completion of daily responsibilities • Excellent interpersonal, organizational and communication skills • Ability to function effectively under pressure: ability to use good judgment and make timely decisions • Demonstrates effective leadership skills in words and actions • Knowledge of all state, federal and third-party billing/registration regulations and requirements • Familiarity with Credit Collection policies/Fair Debt Collection law • Maintains patient confidentiality • Knowledge of medical terminology • Ability to work rotating shifts and/or expanded hours • Ability to function as team coordinator for any PAFS team as established in rotation plan • Effective use of time management/able to establish and set priorities and make independent decisions • Excellent organizational and analytical skills • Requires knowledge and use of reference materials as provided in a multi-faceted environment i.e. manuals, memos policies and procedures • Ability to work in a business environment which requires the accessing of information from many sources, locations and media • Physical requirements may involve some physical labor in performing research and other job responsibilities i.e. lifting, walking, bending, standing, pulling boxes, pushing wheelchairs and stretchers
ACCEPTABLE EXPERIENCE AND TRAINING:
• Bachelors degree required • One to three years experience in a supervisory capacity in the healthcare field or five years progressively responsible work experience in a Patient Accounts, Access or related setting